Juneau Car Rental Company LLC

Pearcei 

on Google

2 days ago

We reserved a car weeks in advance of our trip to Alaska. On the day we arrived in Juneau, we received an email/text from "JCR" that the car was in the short term parking lot at the airport, but when we arrived, there was no car in the lot. We called several times, left voicemails and texts, but no one ever responded. I called and left a message that we were canceling the car. We were lucky to be able to rent a car from another company (National) at the airport. Never received one word from Juneau car rental. (National was a... read more

Phinetta Hunter 

on Google

2 weeks ago

We reserved a car for a specific time and it was not available. We called the day before and the dat of and just got a recording. NO Call back. We received an email 17 min. After our appointment time, telling us the location of the car. We were on a time line, so I had already rented another car. The Juneau car rental company said they were short of staff was the reason our email came late. I still requested a full refund to no avail. Good luck if you choose this company. 

Amanda Johns 

on Google

3 weeks ago

Terrible customer service. We rented a premium SUV for the day. They sent our car pickup info and location. The car was not there at all. After more than 20 calls going unanswered and an hour and a half waiting in Juneau thinking our plans were ruined, someone called us back- they had assigned a different car to us without telling us. We rented a premium SUV and was given an old cheaper rate, van, had parking tickets, check engine light on, shook aggressively. Still awaiting a response from the company. Nothing has been addr... read more

Tim Roberts 

on Google

a month ago

The pros: close to cruise port and easy. The cons: rough cars and mediocre communication. I would have liked a little more communication to confirm as the time approached. But it worked out fine. The car was very old and high mileage. Very worn with major cosmetic issues in and out. Got us from point A to point B. Oil Change overdue by a few thousand miles and severely cracked windshield (probably my main issue). Was also dirty with broken chips on the floor. Texted back when returned as asked. No communication or acknowledg... read more

Shelina Mulji 

on Google

2 months ago

Very disappointing customer service. I inquired about 2 vans as we are a large group. Not even an Hi and maybe we can help you with other options.