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Joulez
- Transportation Services
- Bronx, NY
About this business
Location details
610 Exterior Street, Bronx, NY, 10451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Impossible to rent since recently, they demand buying supplemental liability insurance.
I have rented three (3) separate cars for Joulez on three (3) separate occasions and there wasn’t one rental period that didn’t come with issues related to the rental. On two occasions they issued me car that wasn’t present so I was running around a three-level garage for 45 minutes each time looking for a car that didn’t exist. The company offers very limited automation with regards to the customer experience. You have to open the car and communicate with the Joulez time by phone/text message upon arriving to the garage. Th... read more
Me and my friends use Joulez for several years now (at first on Columbus circle, later-in the Bronx) and their service is nice and stable: cars in good condition, communication - effective, their support team is always available through email/messages. If there were issues (car not returned on time by a previous customer or a model I booked not available at the pick up) it was solved amicably and in my favor: car upgrade free of charge, some discounts etc. Thank you Joulez team, keep up the good work!
The Bronx garage team is excellent friendly, professional, and genuinely helpful. If the rest of the experience matched their level of service, this would be an entirely different review. Unfortunately, it doesn’t. At a rate of $144 a day all-in, this should feel like a premium rental experience, but it consistently misses the mark. Communication is chaotic, and they’re far too quick to threaten repossession or involve “authorities,” even when the issue stems from their own system. I’ve also dealt with passive-aggressive fle... read more
I rented a Model X for 2 days 1 week in advance and was confirmed. They charged my credit card over $450 and added a $500 credit card hold that never gets removed. They say it will but once it comes off your credit card they add another one so it never gets removed. They cancelled on me 1 hour before my pick up. They are not reliable at all. They don't have any one help you once you get to the pick up place. It's been 2 weeks since the car was returned and they still have the $500 hold on my card. They told me it will get re... read more
Frequently asked questions about Joulez
How is Joulez rated?
Joulez has a 3.2 star rating with 49 reviews.
When is Joulez open?
Joulez is open now. It will close tomorrow at 12:00 a.m.
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