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Jessica Charles

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4.0
23 reviews
|Furniture Stores|High Point, NC 27263

535 Townsend Ave, High Point, NC 27263

(336) 434-2124

http://jessicacharles.com/

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About

Jessica Charles is one of the leading manufacturers and distributors of upholstery products in the United States. Based in Hickory, N.C., the company makes a variety of chairs for dining, sitting and living rooms. It also offers a wide assortment of seat coverings that includes lines, cotton, suede and chenille. The firm s product mix comprise bar stools, settee, dining chairs, benches, chaise lounges, ottomans, sleepers, wing chairs, swivels, swivel gliders and swivel rockers. Jessica Charles offers a wide range of fabrics of silk, cotton, acrylic and polyester blends with a variety of designs and textures.

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4.0
23 reviews
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Helen B. on BirdEye

a year ago

06/23/2020, 19:17 PM
I am a designer and purchased two chairs from Jessica Charles . I was required to pay in full. I selected one of their fabrics. Six weeks into my order I was notified they didn't have the fabric . I had called to get the delivery as they should have been finished in 6-8 weeks. I sent in my own fabric and it has been over 15 weeks ( their normal delivery is 6-8 weeks). They have pushed back the date three times blaming it on COVID... Other companies in North Carolina ( under the same Covid restrictions) were only running about two weeks behind. Jessica Charles is very poorly managed. Communication is poor and they simply don't care about their customers.
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Jill B. on BirdEye

3 years ago

07/08/2018, 16:41 PM
Purchased two Jessica Charles swivel chairs in September with an upper grade of upholstered fabric, and within 5 months the fabric began to fray on the one chair that was used most often. The store from which we made the purchase sent the cushion to them at their request. They claimed the fabric had been sprayed with some sort of protector. Not the case. We purchased a 5 year warranty that would be void if we treated the fabric. The company said they would give us a “complimentary” reupholstering of the cushion. Now the other chair seat is fraying. We will not purchase another chair from JC.
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