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J.crew Factory
- Clothing Rental
- Chesterfield, MO
About this business
Location details
18517 Outlet Blvd Suite #203, Ste 203, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I never go to outlet mall, but this J Crew was such a great store. It was organized, well-stocked and had great salespeople. Our associate was Christine B. I give her 5 stars all day - she went out of her way to connect with us, find sizes in the back and make sure we had a stellar experience
What is happening to this store. I have been in few times, each time 2 young male associates stood behind the register. No acknowledgment, didn’t have a clue when I asked for a particular item. They both looked at each other with “I don’t know” written across their faces. Lady I assume was the manager was trying to figure out where to place jewelry. She was rude when I asked her a question. She definitely showed signs she was too busy to help me. I liked shopping at JCrew factory Premium Outlet. I always found something to b... read more
This store completely fails at the most basic level of customer service. Despite being the only customers inside, no one acknowledged us, offered help, or even pretended to care — just awkward stares and total indifference. It’s nearly impossible to find an associate on the floor, yet the moment you reach checkout they magically appear, only to aggressively push email sign-ups instead of actually helping you shop. We felt unwelcome from the second we walked in and left shortly after. If you expect even minimal professionalis... read more
Despite being the only customers in the store, no one bothered to greet us or offer assistance. Instead, we were met with nothing but uncomfortable stares and complete indifference. The lack of basic customer service was glaring and unacceptable. We felt unwelcome from the moment we walked in and left shortly after. This was a poor experience and not one I would recommend to anyone expecting even minimal professionalism or courtesy.
No one greeted me or my friend. No one asked if we needed help. We just go awkward stares and we were the only ones in the store. Not impressed with the service, so we letf.
Frequently asked questions about J.crew Factory
How is J.crew Factory rated?
J.crew Factory has a 3.9 star rating with 67 reviews.
When is J.crew Factory open?
J.crew Factory is open now. It will close at 9:00 p.m.
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