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J.crew Factory
- Clothing Rental
- Chesterfield, MO
About this business
Location details
18517 Outlet Blvd Suite #203, Ste 203, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
This store completely fails at the most basic level of customer service. Despite being the only customers inside, no one acknowledged us, offered help, or even pretended to care — just awkward stares and total indifference. It’s nearly impossible to find an associate on the floor, yet the moment you reach checkout they magically appear, only to aggressively push email sign-ups instead of actually helping you shop. We felt unwelcome from the second we walked in and left shortly after. If you expect even minimal professionalis... read more
Despite being the only customers in the store, no one bothered to greet us or offer assistance. Instead, we were met with nothing but uncomfortable stares and complete indifference. The lack of basic customer service was glaring and unacceptable. We felt unwelcome from the moment we walked in and left shortly after. This was a poor experience and not one I would recommend to anyone expecting even minimal professionalism or courtesy.
No one greeted me or my friend. No one asked if we needed help. We just go awkward stares and we were the only ones in the store. Not impressed with the service, so we letf.
Really great service at J. Crew Factory! It is close to my work, so it's easy to make a trip out during my lunch break! The clearance section is amazing here. Associates were friendly to me. I will return!!
Disappointed with the lack of kindness & attentiveness. No one greeted. No one offered to help. Plenty of people around, but not one… One gal zumied around and didn’t bother to say excuse me, to greet, smile, or offer any help. Offputting.
Frequently asked questions about J.crew Factory
How is J.crew Factory rated?
J.crew Factory has a 4 star rating with 65 reviews.
When is J.crew Factory open?
J.crew Factory is open now. It will close at 9:00 p.m.
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