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JCPenney Portraits
- Arts & Entertainment
- West Covina, CA
About this business
Location details
1203 Plaza Dr, West Covina, CA, 91790, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had an appointment at 1:15 PM, but I didn’t get my photograph taken until 2:30 PM! What’s the point of making an appointment if they can’t respect your scheduled time? To make matters worse, they made me wait for people who arrived late. The staff was unreasonable and showed no consideration for my time. The entire experience was frustrating, unprofessional, and poorly managed. Don’t waste your time here! If you value your time, I strongly recommend going somewhere else.
DO NOT GO HERE. Our session started late, then their server crashed so we had to come back the next day. Turns out when you come back the next day (even when it's not your fault) half of your pictures get permanently deleted! Also was supposed to get a free print which we never got. Then we were overcharged and told we could get a refund (haven't gotten it yet) Then they tried to give us a free session, which they even rescheduled for the wrong amount of people. Worst experience of my life.
DO NOT GO HERE. Our session started late, then their server crashed so we had to come back the next day. Turns out when you come back the next day (even when it's not your fault) half of your pictures get permanently deleted! Also was supposed to get a free print which we never got. Then we were overcharged and told we could get a refund (haven't gotten it yet) Then they tried to give us a free session, which they even rescheduled for the wrong amount of people. Worst experience of my life.
lady photographer was absolutely horrible, she was so rude to my family, they also had confirmed out appointment for 6:25, we got there at 6:15 and told us it was a 30 minute wait. it was more of an hour wait. And when it was finally our time, the lady was very rude and was ignoring our questions. we start looking for photo ideas and she starts this 15 minute timer, which she never once mentioned and before us there was only 2 families of about 3-4. how could that have taken an hour if everyone ALLEGEDLY gets 15 minutes? and... read more
I also had a very disappointing experience on 12/7. While the photographer was nice, I found myself having to take charge of the entire session. She didn’t seem to know how to guide the kids or get my toddler’s attention, which made the process stressful. I highly recommend providing more training for working with younger children. The associate, Katie, who assisted us during the preview was not friendly. She rushed us through selecting photos, and I actually had to take over the computer just to have more time to look at ea... read more
Frequently asked questions about JCPenney Portraits
How is JCPenney Portraits rated?
JCPenney Portraits has a 3 star rating with 27 reviews.
When is JCPenney Portraits open?
JCPenney Portraits is open now. It will close at 7:00 p.m.
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