JCPenney Portraits

Ashleyviola Davis (Paine) 

on Google

a month ago

Extremely grateful that Kelly was our photographer. She was professional, personal and very happy. We love people that love their jobs and she helped us so much with the kids. They were 1 and 6 months and she knew what to do to get them to focus. The pictures came out beautiful. Will be returning again for the holidays and more!! 

KayBee Bee 

on Google

2 months ago

We drove an hour for a photoshoot (someone called and confirmed with us the day before) just for no one to be there when we showed up! A jcpenny employee walked by & just said " no one showed up today- someone else had an appt and was waiting earlier. But we cant do anything cause they aren't through Jcpenney." Someone could have at least called & told us they had to cancel! So unprofessional and rude. 

Katherine Infante 

on Google

10 months ago

This was hands down one of the worst customer service experiences I’ve ever had. JCPenney Portraits forces you to make a reservation, yet when we arrived we were made to wait over 45 minutes—only to be told they had ONE background available. ONE. This was never disclosed beforehand, and the website clearly advertises multiple background options, which is extremely misleading. If we had known this ahead of time, we would not have wasted our time showing up. Instead, we were trapped waiting, just to be disappointed. To make ma... read more

Amanda Vreeland 

on Google

11 months ago

I am so disappointed. We have been coming for years. We arrived for our appointment early and about 45 minutes after the start of our appointment time they confirmed their one and only camera wasn’t working. This was only after I overheard the workers talking about it and I asked if there was an issue. I would’ve appreciated them telling me when I walked in instead of after changing my babies into their outfits. The manager basically made a joke laughing at the situation. The workers all looked miserable and weren’t even apo... read more

Christina Bushey-Darrer 

on Google

11 months ago

I would give this 0 stars if I could. Waited nearly two hours with a scheduled appointment, with two kids for family photos. Then was rushed through the session in less than 10 min, when I believe we should have been allotted at least 15. Got 11 photos to choose from and a total of 1 where both my kids were smiling. Was being run by young staff that didn’t seem knowledgeable or equipped. No mirror in the photo area; did not pull privacy curtain, or have a spot to place our belongings and coats. When I voiced concerns they of... read more