JCPenney Portraits

Tina N. 

on Google

3 months ago

1st we are a family of 8 with 3 ASD children, a baby and a Senior lady. Our appointment was at 12 noon. When we arrive the young lady at the desk was not pleasant. This was dismissed. However when she was ready to take our photos at 12:30 members of the family were in the bathroom. I asked her to wait a few minutes... she responded I can't sit here doing nothing, so can I take the next session. When I declined and siad we waited for you for 30 minutes you can give us 5... she continued to ask how long will they be. And it co... read more

Ambrea Gale 

on Google

4 months ago

This location is terrible. I still have not received the photos I purchased for $200. I was told I would receive them within 24-48 hours in my email and it’s now approaching 2 weeks and I still have not gotten them. I have been calling their phone number and leaving voicemails everyday with no one to answer the phone or call me back. I finally got through to someone today who told me that they don’t always have to ability to answer the phone because they work short staffed. My email was confirmed multiple times by their staf... read more

Jenna Demarco 

on Google

4 months ago

Management in very poor and rude to customers and employees. They do not care about customer satisfaction or valuing their employees. This was my first time using JCPenny Portraits and I’m highly unsatisfied with my experience. 

Sly R 

on Google

11 months ago

Ok