JCPenney Portraits's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

JCPenney Portraits

4.0

About this business

Location details

4451 Promenade Way, Matteson, IL, 60443, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
TueClosed
Wed10:00 a.m. to 3:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.057 reviews
Select a rating
Tina N.'s profile image
Tina N. 
3 months ago

1st we are a family of 8 with 3 ASD children, a baby and a Senior lady. Our appointment was at 12 noon. When we arrive the young lady at the desk was not pleasant. This was dismissed. However when she was ready to take our photos at 12:30 members of the family were in the bathroom. I asked her to wait a few minutes... she responded I can't sit here doing nothing, so can I take the next session. When I declined and siad we waited for you for 30 minutes you can give us 5... she continued to ask how long will they be. And it co... read more

Ambrea Gale's profile image
Ambrea Gale 
4 months ago

This location is terrible. I still have not received the photos I purchased for $200. I was told I would receive them within 24-48 hours in my email and it’s now approaching 2 weeks and I still have not gotten them. I have been calling their phone number and leaving voicemails everyday with no one to answer the phone or call me back. I finally got through to someone today who told me that they don’t always have to ability to answer the phone because they work short staffed. My email was confirmed multiple times by their staf... read more

Jenna Demarco's profile image
Jenna Demarco 
4 months ago

Management in very poor and rude to customers and employees. They do not care about customer satisfaction or valuing their employees. This was my first time using JCPenny Portraits and I’m highly unsatisfied with my experience. 

Melissa Hebert-Johnson's profile image
Melissa Hebert-Johnson 
4 months ago
Sly R's profile image
Sly R 
11 months ago

Ok 

Frequently asked questions about JCPenney Portraits

How is JCPenney Portraits rated?

JCPenney Portraits has a 4 star rating with 57 reviews. 

When is JCPenney Portraits open?

JCPenney Portraits is closed now. It will open tomorrow at 10:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com