JCPenney Portraits

Sierra Brink 

on Google

8 months ago

I had a poor experience getting family portraits done with my newborn and husband. The photoshoot was rushed, we were posed awkwardly, I don’t understand why if a photo came out bad it was kept and not retaken. Our photographer did not help us look our best. When we asked for a reshoot she said we couldn’t reshoot that same day, we would have to reschedule, and that we would not get the same deal we were getting that day, and if we came back we’d be paying full price. So we felt forced to pick the best options of what we did... read more

Jessica 

on Google

8 months ago

Last Saturday, I went to take pictures of my children and dogs. Booking online was easy, and there were no issues. However, when I arrived in person, the staff told me they couldn’t accommodate me despite their website allowing online bookings. The woman at the front desk, an older white woman with blonde hair, was extremely rude and condescending. She spoke to us in a disrespectful manner and acted as though my dogs were disgusting. After a lengthy argument and calling the manager at their Tempe location, I was finally allo... read more

Emily Graf 

on Google

9 months ago

Good for People Portraits, Not for Pets I’ve had a good experience with JCPenney Portraits for people photos, but unfortunately, I cannot recommend them for pet portraits. Their website lists availability for pet photography that does not align with what the store is actually willing to perform. This led to a highly unprofessional experience. For 10 days, I had a Saturday pet portrait appointment scheduled for my service dog, who is calm and nonresponsive to other people. On Friday afternoon—less than 24 hours before my appo... read more

Anonymous 

on Google

a year ago

This is overall a good experience and good photos. However I am missing a large family photo. Called and left a voice mail. Until resolved this is a 4 star. Dropped down to a two star. My issue has not been resolved and we are now in March. A week away from April. All I want is my family photo. 

Jade Love 

on Google

a year ago

This is overall a good experience and good photos. However I am missing a large family photo. Called and left a voice mail. Until resolved this is a 4 star. Dropped down to a two star. My issue has not been resolved and we are now in March. A week away from April. All I want is my family photo.