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iTouch Repair
- Retail
- Arlington, VA
About this business
Location details
2529 Wilson Blvd, Arlington, VA, 22201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 7:00 p.m. | |
| Tue | 12:00 p.m. to 7:00 p.m. | |
| Wed | 12:00 p.m. to 7:00 p.m. | |
| Thu | 12:00 p.m. to 7:00 p.m. | |
| Fri | 12:00 p.m. to 7:00 p.m. | |
| Sat | 12:00 p.m. to 7:00 p.m. | |
| Sun | Closed |
I had a very disappointing experience with them . The staff was extremely rude and unprofessional from the moment I walked in. The customer service was poor, and I felt disrespected as a customer. I would not recommend this place to anyone looking for reliable phone repair services.
Poor communication and customer service, with potential honesty concerns. I brought in my Pixel 9 to replace cracked glass over the rear camera lenses. The repair was completed quickly and at a reasonable price. However, less than two hours later, I noticed that the oval camera/flash assembly was loose. When I removed my case, there was a visible gap between the assembly and the phone body. When I called to discuss it, the technician became defensive, claimed the phone had arrived that way despite not having said anything at... read more
Add me to the list of people that had an appointment but the place wasn't open when I got there. There are too many other shops that will fix your phone to put up with that.
Gave them a deposit last week for a repair, told them I'd be back today to submit my phone. Arrived 45 minutes after posted opening hour... no one there! Another guy was waiting outside because they had his iPhone. Robot on main number asked me to hold 2 minutes for a representative, then sent me to voicemail. Did this shop go out of business over the weekend?? ... Happened again today! Here for 11am appointment, store closed. Other customers walked away. Ridiculous! ... Upping to 2 stars. Finally got phone fixed.
Frequently asked questions about iTouch Repair
How is iTouch Repair rated?
iTouch Repair has a 4.5 star rating with 801 reviews.
When is iTouch Repair open?
iTouch Repair is closed now. It will open tomorrow at 12:00 p.m.
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