IScooter

Shantell I 

on BBB

10 months ago

I bought 2 scooters from them and after having them in two weeks they both stopped working and I get no answer when calling and no response in emails buyer beware!!!!! Go buy from ***** 

byron r 

on BBB

a year ago

I bought a I Scooter 9 about 6 months ago. The throttle broke after about a week and i have not been able to get a refund, a part replacement or a response. I have talked to 2 agents (one named ******* and they said they would escalate the complaint. That was about 2 months ago. The company does not honor its products and has a scheme to get your money and never intend on honoring the warranty. They do this by just simply not answering the phone. There is no recourse because they could care less about the BBB as it seems to ... read more

Christopher A 

on BBB

a year ago

Scooter quit working for no reason. ****** with customer service for weeks. They said pay 50$ for shipping and we will send a new one. Paid that 3 weeks ago and no new scooter. Leave voicemails and they barely call back. Then they say you need to confirm your address. Clearly says y address on the order I placed. Now getting no response back and no new scooter 

Desmond S 

on BBB

a year ago

I purchased a I10max, my first complaint was the scooter ran motor hot and the battery drained before It got the advertised 50 miles. It also ran hot a mile in use, as well as the rim popping two inner tube's in the same spot. After the battery died and I turned it on after charging the controller reset itself. I found out that the scooter had over a 1100 miles on it already. They offered me a warranty return but responded almost a week later after my complaint and I had already replaced the tire with a tubeless tire for tha... read more

Jay S 

on BBB

a year ago

My iX3 stopped running all of a sudden I have replace the communication cable. Which was an issue in itself it said delivered but could not find it anywhere iscooter customer service was no help. I informed them if my signature was not on the delivery then it wasn't delivered they finally got what I was saying and sent another. The communication cable was not the issue after researching the issue a little more and comes down to the controller that needs to be replaced. Once again it was shipped but I never received it. Custo... read more

David G 

on BBB

a year ago

IScooter I support, literally make every excuse to avoid helping you with Your product.My IScooter just stopped working period it just won't turn on and I never ride it in rain nor through puddles!It is kept in an office with an AC and the same at my house.Their is no reason at all that my Scooter should of stopped working!It's is fully charged and al wires are all intact!The IScooter Support poeple keep making every excuse period!I have sent them several detailed vidos on ******* per their request and also pictures and they... read more

David N 

on BBB

2 years ago

When considering an electric scooter, make sure you think twice about buying one from Iscooter. My son purchase a scooter E9 Pro from them with a one year warranty and less in a year the main stem/shaft that supports the handles bars broke. So this is what you can expect when calling their support number. Since they don't have a place to repair the scooter, their solution is to send you the part with a video so you can install it for them. Also you will be responsible for the shipping cost of the part. I see this as a major ... read more