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iQ Credit Union
- Finance
- Vancouver, WA
About this business
Specialties: iQ Credit Union has been providing friendly,personalized banking servicesto our neighbors since 1940, giving a more personal approach to banking, with convenience and customized service. Our mission is to offer the right financial services for every stage of your life.
Location details
1313 Main St, Vancouver, WA, 98660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were informed of fraud activity by a business and didnt inform me as a customer until a week later after, letting my account be drained of over $500 in fraudulent activity. They sent me a new card when they were informed of fraud and didnt cancel my old card OR contact me in any way. They stated that sending the new card that was their way of informing me. I received that card 11 days after they were informed. I realized fraudulent activity 6 days after they were informed. Getting the ** fees, which they claim they dont... read more
Business response:
Hi Terra, we understand how stressful a card compromise can be for our members. In your case, we received a notice that a merchant you visited had a data breach, so we sent a new card as a precaution and sent you a written notice about the breach. At the time of the notice and reissue, the credit union was not notified of any fraudulent activity charged to your account, so we did not block the card immediately to not inconvenience you. We attempt to help our members through stressful fraud situations by promptly providing cr... read more
Absolute WORST online banking app EVER! I have guards set up to not over draft so when I see money available in my account 5-7 WHOLE DAYS A*TER PAYING MISC BILLS AND I DECIDE TO USE MY CARD *OR GAS OR WHATEVER HOW IN THE * DOES IT OVERDRA*T A*TER SHOWING THE SAME BALANCE *OR 5 DAYS WHEN I HAVE LITERAL GAURDS SET UP TO NOT OVERDRA*T!???? HOW DOES THAT MAKE ANY SENSE? They do this s*** so frequently at least 3 times a year than have the audacity to tell me you should keep track of your money NO S*** ********! I AM TRUSTING THE... read more
Business response:
<p>Hi ******, we're sorry to hear there has been difficulty tracking balances in your account. We do our best to make your online banking balance as accurate and current as possible, but there are cases where you can make transactions that won't be reflected in your balance right away, such as an electronic bill payment or writing a check.</p><p> We have options for you if you want to be sure not to overdraft; if you opt out of both Card Overdraft and Courtesy Overdraft you will never have an overdraft fee. We also have aler... read more
They could easily implement a overdraft fee forgiveness like Columbia credit that allows you to get the fees reversed as long as your account goes positive before 6pm on the same day the overdraft fees occurred. They are banking on these fees to keep the lights on. They are absolutely rude over the phone and have no understanding of the current *************** and they are not keeping up with consumer needs Hundreds of dollars in overdraft fees so they can buy plaid outfits and keep Sasquatch on contract.
Business response:
Hi *****, We do understand that times and the needs of our members are changing. We have heard feedback from members like you and we are working behind the scenes to reduce and eliminate fees. With that said,look for upcoming changes to our NSF (non-sufficient funds) fee to be announced soon. We are sorry to hear that you were treated rudely on the phone. That is not an experience we wish any of our members to have. We are reaching out to you by phone to talk about any service issues you've experienced.
I got scammed $400. They blocked all access to my account FOR MYSELF. I had recently moved, but kept this bank because I assumed I'd be back in a year. They didn't care, they basically assumed I scammed myself and treated me as such. Even when I verbally asked them if they thought I scammed myself the response was "well, we have to treat all fraud cases the same, I understand you're upset you were scammed but until you're in good standing, we have to freeze access until you prove your account is stable" I cried on the phone ... read more
Business response:
iQ has been in contact with the member to resolve concerns. Member complaints are taken very seriously and iQ appreciates any opportunity to improve service.
My husband and I joined IQ Credit Union before they acquisitioned Columbia Credit Union. Since the acquisition, customer service has deteriorated every year. I cannot count the number of times we have set up automatic payment for our car loan and be in good standing, only to get a past due notice within months (it does not matter that there is money in the account). When asked, I am told either that there is no record of this being an issue or that we have only had automatic payment for x amount of months. After the latest "... read more
Been with this credit union for about 40 years. Opened some savings accounts about 4 or 5 years ago to match any money they, my grandkids put in, I'd put in. These accounts were tied to me for managing, balancing and everything else associated with bank accounts. Went in to print to PDF, 2 of the account balances and all of sudden no access. These technical folks changed it so my grandkids could sign in but I no longer can sign in. Of course, my grandkids never sign in. They don't even know how much is in the account. After ... read more
Business response:
We are sorry to hear you have been inconvenienced in this manner and will be in touch with you directly on this personal matter.
Please tell me why when I try to log in to my account I get repeatedly kick out of my account are you having problems or is it me? This is becoming very annoying. Thank you ******** ***********
Business response:
I'm sorry to hear you are having challenges with this. Thank you for letting us know. We will reach out to you directly.
Frequently asked questions about iQ Credit Union
How is iQ Credit Union rated?
iQ Credit Union has a 4 star rating with 92 reviews.
When is iQ Credit Union open?
iQ Credit Union is closed now. It will open at 9:30 a.m.
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