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Interra Credit Union
- Credit Unions
- Goshen, IN
About this business
Location details
5116, 1501 Co Rd 36, Co Rd 36, Goshen, IN, 46526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
I wish i would have known about interra before signing a car loan with them, its only been the very first month and they have been messing up so bad that I've considered finding a new loan just so its not through them. The first problem I encountered was the portal they send me too for automated payments. i went to make a early payment and they MANUALLY denied it saying i had the wrong account information... ok so i went and redid my information thinking i was in the wrong, and resubmitted and then got the same email AGAIN!!... read more
So I had a car loan through Interra and that loan was paid off through a dealership. Then I receive an account balance of -$2.00. I called the Goshen location and the guy tells me he can reverse the negative payment but I would need to close the account by showing up in person to sign paperwork. SERIOUSLY? I live an hour and half away and work 12 hrs a day it's going to be a little difficult to show up in person when all they need to do is send me those papers via email I can sign and return to them. He went on to state that... read more
Business response:
Angela, Thank you for bringing your situation to our attention. We strive for excellent customer service and we apologize for the misunderstanding. We will use your experience as a learning opportunity. In the meantime, if you have any questions or need additional assistance, please contact us at 574-534-2506. Thank you.
Absolutely the worst customer service I have ever received, more like lack there of, @ main office in Goshen, run around, card services (or lack there of) is just as bad if not worse, ZERO fraud protection on there card, steer clear of these clowns, they could care less if you close your account..
Business response:
We are sorry to hear about the negative experience and apologize for any inconvenience this may have caused. Interra was able to talk with the member where we believe the solution was resolved to satisfaction. We take pride in the service we provide to our members and appreciate the opportunity to find a solution that worked best for the member’s financial needs. Please contact us at 574-534-2506 if any further assistance is needed.
Absolutely the worst customer service I have ever received, more like lack there of, @ main office in Goshen, run around, card services (or lack there of) is just as bad if not worse, ZERO fraud protection on there card, steer clear of these clowns, they could care less if you close your account..
Business response:
We are sorry to hear about the negative experience and apologize for any inconvenience this may have caused. Interra was able to talk with the member where we believe the solution was resolved to satisfaction. We take pride in the service we provide to our members and appreciate the opportunity to find a solution that worked best for the member’s financial needs. Please contact us at 574-534-2506 if any further assistance is needed.
We paid for an appraisal which was done over 60 days ago for a construction loan on a home we would like to purchase. 60 days and we still don't have the appraisal results back meaning we have lost precious time to be able to do the construction and move our family in to the new home. I can't even move items over to storage in the barns because my belongings won't be insured. This is completely unacceptable, sloppy and lacks any regard for the needs of the client. I've never seen a closing go quite this long or bad. Multiple... read more
Frequently asked questions about Interra Credit Union
How is Interra Credit Union rated?
Interra Credit Union has a 2.9 star rating with 22 reviews.
When is Interra Credit Union open?
Interra Credit Union is open now. It will close at 5:00 p.m.
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