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INFINITI of Cool Springs

1992 reviews
|Automotive|Franklin, TN 37067 United States

211 Comtide Ct, Franklin, TN 37067 United States

(615) 567-7903

Open now:9:00 am - 8:00 pm



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INFINITI of Cool Springs, rated #1 in the nation for customer satisfaction in service, has long been Middle Tennessee's luxury auto retail destination because of our unique ability to offer luxurious INFINITI vehicles with incredible values along with VIP customer service.

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Amber O. review for INFINITI of Cool Springs
Amber O. on BirdEye

8 months ago

10/19/2021, 07:06 AM
I came into Infinity later in the evening and although my sales person was nice enough, I was talked into a vehicle I did not want. I was upfront about what I wanted yet despite that I walked out with a vehicle with only one of my requirements. In addition, they initially brought the price down on the vehicle to fit my budget but when I said I wanted leather they said they were going to deduct the leather fee from the cost of the car and add it in as an additive so it evens out. They simply kept the same discounted rate they initially gave me and added the leather so really, I paid for the leather. Even after I questioned it they convinced me it was accurate. I didn't really notice until I got my statement from the bank on what I owed. My bad for not paying close enough attention at closing. It was late, I was tired and I had a hungry child with at the time. I was distracted. The day after purchase I realized what a mistake I had made and called the dealership to see if I could retract the sale. They said there was nothing they could do. So... I'm stuck with this vehicle that is not functional for my family and a large monthly note to go along with it. You're better off going to carmax where they are truly looking out for what YOU want. Not just making the sale. I will never recommend Infinity or purchase another car from there again.
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