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Industry West
- Retail
- Jacksonville, FL
About this business
Location details
1001 Kings Ave, Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't buy anything. If they are out of business they should be honest and take their website down. I also made a purchase and besides the confirmation email and the failed attempts to reached out customer service, i haven't heard anything. Such a shame
Do NOT order from Industry West at this time. I’ve purchased multiple sets of chairs/stills from this company in the past, and they have all been of the highest design and quality. HOWEVER, I paid nearly $7,000 for dining chairs and bars/counter stools in November and the items have never been delivered. Industry West’s phone number is no longer working and emails are not being answered. It appears that they are liquidating. I would be skeptical that any orders will be fulfilled.
My experience with Industry West has so far been very disappointing. Their website looked great and the products were very modern which suited my personal taste. So, over 30 days ago I was excited to purchase a chair on-line (there was a green checkmark to indicate: In stock delivers in 7 to 10 business days). My order was confirmed, my payment was processed but nothing since then. I have reached out to customer service with multiple emails and left a message at the toll free number - so far no response! I think a reputable ... read more
Customer Service is basically non existent.
We are a trade account and I can't tell you how many vendors I would NEVER do this for. But Industry West's customer service is so stellar, I feel inclined to let everyone else know just how great they are. Whether it's placing a new order, fixing a problem with a previous order, shipping damage... they are easy and fast and FAIR.
Frequently asked questions about Industry West
How is Industry West rated?
Industry West has a 4.4 star rating with 30 reviews.
When is Industry West open?
Industry West is closed now. It will open tomorrow at 9:00 a.m.
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