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Industry West
- Furniture Stores
- New York, NY
About this business
Industry West is a US-based furniture company founded in 2011 with a vision of bringing quality, beautiful modern furniture to the masses. Our storefront includes amazing accessories curated from around the world. Industry West has furnished spaces for office buildings owned by Google, Facebook and Airbnb and serves both the trade and the individual. Loved by the startup community, their pieces can be found in seemingly all. the. offices. Most recently at UNTUCKit, SeatGeek, Booking.com, Knotel and new Breather spaces. Their... read more
Location details
14 Crosby St, New York, NY, 10013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 11:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 11:00 a.m. to 5:00 p.m. | |
| Fri | 11:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Purchasing from Industry West was a nightmare. Bought a large dining room table. Industry West charges to deliver to the curb, charges to deliver inside front door, charges for assembly. Delivery and assembly charges amounted to $1595, not including the price of the table. Decided to hire my own assemblers. Industry West told us that we would be notified in advance of the shipping date and that we would be able to track the shipment once it left the manufacturer. We were notified less than 24 hours before shipment arrived, b... read more
Absolutely garbage experience. I received a table missing the correct parts needed for assembly but also an extra table top. After a lot of back and forth (unnecessary) they sent me an additional base (didn’t need it) and again incorrect parts which made it clear they didn’t check to see if the parts were packed correctly. Now I have 2 unusable dining room tables and no one is answering the customer service line.
I recently purchased the cane high back bench in natural, and I couldn’t be happier. It’s always a gamble when you buy furniture online, but I have to say I was very impressed. It arrived, completely assembled, and easy to remove from its packaging. It’s clearly a quality piece. I love the styling, (the seat resembles a skateboard). Looks amazing in my foyer. Excellent customer service. Very responsive.
Purchasing from Industry West was a nightmare. Bought a large dining room table. Industry West charges to deliver to the curb, charges to deliver inside front door, charges for assembly. Delivery and assembly charges amounted to $1595, not including the price of the table. Decided to hire my own assemblers. Industry West told us that we would be notified in advance of the shipping date and that we would be able to track the shipment once it left the manufacturer. We were notified less than 24 hours before shipment arrived. S... read more
Purchasing from Industry West was a nightmare. Bought a large dining room table. Industry West charges to deliver to the curb, charges to deliver inside front door, charges for assembly. Delivery and assembly charges amounted to $1595, not including the price of the table. Decided to hire my own assemblers. Industry West told us that we would be notified in advance of the shipment and that we would be able to track the shipment once it left the manufacturer. We were notified less than 24 hours before shipment arrived. Shipme... read more
Frequently asked questions about Industry West
How is Industry West rated?
Industry West has a 3.3 star rating with 32 reviews.
When is Industry West open?
Industry West is closed now. It will open on Tuesday at 11:00 a.m.
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