HSA Bank

Bonny Moore 

on Google

a month ago

Do not use this company. I had an old card I needed the balance and Sasha was the rep. who answered. I gave my name, my social and address. She told me that wasn't correct, which was alarming because we've had this address for years. I start thinking someone has stolen or gained access to my account. I kept trying to find out from Sasha if I should talk to security or their IT and she wouldn't even transfer me to that department because my address wasn't correct or "complete." I then rememered that some of my mail, maybe 10%... read more

Lance Harrison 

on Google

2 months ago

You are putting yourself in danger if you use this bank as an FSA. They nitpick everything you charge and multiple times a year they shut off your card without notifying you. Many times I have needed to get care and my card has been shut off without notification. VERY dishonest company with no way to get ahold of anyone but the lowest level employee. I feel bad for all the complaints and anger they have to deal with. 

Prachi Shah 

on Google

3 months ago

*****AVOID THIS BANK***** I have been trying to liquidate my funds from HSA bank so I can close my account. They have put up so many barriers to me moving my funds out of their account and into Fidelity. Barriers included automatically investing the money in my HSA bank account into their HIGH-FEE investment account AUTOMATICALLY AND WITHOUT MY PERMISSION. So when I went to close the account, they kept telling me my transfer to another bank was "in process" and to wait 5-7 business days. We kept going like that for months!!!... read more

Jon Givens 

on Google

3 months ago

Worst company ever! They have has my HSA funds for over a year. When I call I get put on hold for hours. Then someone will come on and tell me my check is in the mail. 

Seth Winkelmann 

on Google

3 months ago

Like other users I initiated a transfer to fidelity 3 weeks ago, I finally called hsa bank today to find out what was going on and they said the transfer was rejected because I didn't close my invest account first (even though it had a zero balance). I asked when they were planning on letting me know the transfer was rejected and they didn't have an answer. I believe this is a scam to withhold your money as long as possible and foresee a class action lawsuit against them at some point.