Horne Moving Systems

Mandaliah S. 

on Yellow Pages

7 years ago

A very professional looking midddle aged woman was sent to our home for the estimate and reassured us repeatedly that any or all concerns that may arise would be handled and to trust them and their many years of experience. So we did. HUGE mistake. A majority of our furniture was damaged (about 75%) - some dropped, some mishandled, some not wrapped properly for transport and therefore damaged, dirty or just broken. Dealing with a claim has been a terrible pain and they have found every possible way out of paying for damaged ... read more

gothietpas 

on Yellow Pages

8 years ago

I was astounded by the rudeness of Kim Howard the general manager of Horne Storage Co. She yelled repeatedly on the phone and refused to give her supervisor's name. Instead of assisting the customer, she continued to raise her voice and cite regulations which clearly did not allow the delivery of my house hold goods. The lack of thought was disappointing. It takes a truly educated mind to understand when certain situations are not covered or are hindered, versus blindly regurgitating memorized sentences. Kim Howard is lackin... read more

Jaquella H. 

on Yellow Pages

10 years ago

I like the person below had a run in with Kim. I called ahead of time and my movers showed up and they refused to release my stuff basically saying they were too busy.