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HomeGoods
- Department Stores
- Rosenberg, TX
About this business
Location details
23835 Brazos Town Crossing, Rosenberg, TX 77471, Rosenberg, TX, 77471, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 9:30 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 9:30 p.m. | |
| Fri | 9:30 a.m. to 9:30 p.m. | |
| Sat | 9:30 a.m. to 9:30 p.m. | |
| Sun | 9:30 a.m. to 9:30 p.m. |
Subject: Poor customer service and checkout experience at Brazos Center store I am writing to share a highly frustrating experience I had at your Brazos Center store on 7/7/2026, yesterday. Due to a severe lack of efficiency and poor management, I ended up leaving the store without making my purchase, and I do not plan to return.While checking out, the manager and a sales associate spent over 20 minutes assisting a single customer. While I understand the need to be helpful and accommodating, the staff completely neglected th... read more
I will never shop here again. Don’t try to shop at this store near closing time. I walked away from my basket to pick up my two year old only to turn around and my basket was taken away by a sales associate. I shared this information with the manager near the exit. She apologized and did absolutely nothing. It was 9:20 and I was headed to the register. I informed the manager that I was not able to make a purchase due to my basket being stolen by a sales associate. The manager didn’t attempt to get on the headset to retrieve ... read more
Selection is great and the staff used to be kind and helpful. Tonight at 9:29 right before closing myself and another customer were pretty well shoved to the register to check out. Yelling and rounding around us that times up. The other customer said she has never experienced that at this store before and neither have I until today. I am respectful of people and their time, but this was rude and not how you run a business. Hire a new manager.
Frequently asked questions about HomeGoods
How is HomeGoods rated?
HomeGoods has a 4.5 star rating with 391 reviews.
When is HomeGoods open?
HomeGoods is closed now. It will open tomorrow at 9:30 a.m.
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