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129 reviews

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Assen2Houston on Citysearch

7 years ago

Quite disappointing work! – Sometime late 2013, I got an unexpected phone call from Mike of Home Remedy - years after their disappointing work on my patio. He offered to do remedial work and was quite apologetic about the result their previous work (refer to below). So I said, sure and he promised to call back and arrange for a schedule to look at it and see what he can do. I NEVER HEARD FROM HIM AGAIN! He was most likely to be fishing for information,i.e, to learn who gave his company a poor rating. He even made up a story saying that he was thankful for 'my' recommendation or endorsement of previous work - which totally untrue. So why bother calling me back when the intention is not pure? =================================== Yup, I’ve read good to great reviews from this contractor which made me decide to hire them for my Patio/cover project. There quotation is reasonable upon initial comparison. There were some instances during our early engagement that I doubted, but I said – it’s probably OK and the finish product will be what I always wanted to have. When the planning came, some confusion of drawings occurred – hmm I said to myself, things will pan out – don’t you worry . The cement was poured – then I saw some signs of below par quality – several lines made obvious by watermarks and is currently eroding and getting deeper. Then the ceiling panels were installed – connections between panels were immediately obvious (not leveled properly). Then came the major disappointment - measurements. I was asked to specify where I wanted to have the fans and lights placed. I did this immediately but to my surprise, they ignored it (what’s the point in asking?) I even got into a heated exchange on why I wanted the fan moved from where they placed it (very near the wall) to a more practical place (center of the space). It was eventually moved- closer to where I wanted it originally but the remedial action caused more issues about the ceiling panel not being leveled – which made a very obvious ‘patch work’ – doesn’t look professional at all. Oh, and the lights were still off and never gotten a proper explanation from why that is. I gave them the chance to fix it but it’s beyond small fixes – they need to redo the ceiling and cementing (or put the tiles – which I can’t cover with my budget). It’s quite unfortunate and whenever I see their work, I cringed … doesn’t look like a $10K project. With this, I couldn’t recommend Home Remedy – they might have done a good job elsewhere but Boy, – did they mess up mine. I guess a positive is- I really like their brick column and possibly the roofing work. Perhaps my initial reaction was telling me something. My mind can perhaps change (and so is my review) if they would somehow do remedial work, but the last time I spoke to them, they stand by their work and said that was the norm.