Hollister Co.

Alex Ocon 

on Google

a year ago

The manager Kristi, was very very rude. Long story short there was an issue with a refund and my card was charged again for the items rather than the money being refunded. I was told they would hold the items I returned in the office and to give them a call back when the money gets refunded. I called just to give an update and say I received my refund. Kristi answered when I did call not even a week later… with a very ugly attitude. And come to find out the items were not even held in the office. Sad that the 18 year old emp... read more

Mike Ramirez 

on Google

a year ago

By far the worst customer service experience. The wait time and hassle just to receive assistance or check out were unacceptable. Despite only having two people in front of us, it took longer to check out than for my daughter to select and try on three pairs of jeans. The staff appeared unmotivated and lacked the professionalism needed to manage their responsibilities effectively. This was our first visit, and it will definitely be our last. 

Ken B 

on Google

a year ago

Great experience. Went in to exchange something and it was quick and easy. The staff were pleasant to work with 

Andrea Mcgrath 

on Google

a year ago

worst customer service ever - they are all super young - maybe their first job - management over site needed 

melissa jill 

on Google

a year ago

the worst retail customer service experience! please provide more training to your manager asap. I returned an item today, was given a merchandise credit, tried to buy an item with it and the sales girl made a mistake. Instead of fixing it for me, I was left without a gift card or purchase! The manager was rude and didn’t seem to care much that I was out $30. So disappointing will not be shopping here again.