Holland America |Princess Tours

Mitched TimothyX 

on Google

2 months ago

The experience was great. Good food and service. Only complaint is our tour director, Rachel Moody. She was knowledgeable, but had one heck of a temper and not all there in the head. I realize it's hard to get people to come work in Alaska, but she shouldn't be around the public 

Julie Connor 

on Google

4 months ago

We sailed Alaska aboard Holland America’s Noordam in a Neptune Suite, expecting a premium experience. Unfortunately, it fell far short. The food was consistently cold, uninspired, and lacking in creativity. Desserts were forgettable, and the Morimoto specialty dinner—meant to impress—was bland and absolutely not worth the upcharge. As Neptune Suite guests, we were shocked to be nickel-and-dimed for basics like soft drinks and bottled water. At this price point, those should be included. Celebrity Cruises handles this with fa... read more

Laura H 

on Google

5 months ago

We did the Mendenhall Glacier & Whale Watching tour in Juneau recently. I can’t say enough good things about our guide/driver, Carrie. She was so informative, entertaining, and just all around incredible. I’m so grateful we happened to get on her bus at the cruise port. We loved all of the Alaskan history she told us about, as well as information about the wildlife we passed by on the drive. We also especially enjoyed/appreciated her knowledge about Native tribes in Alaska, as we are plains Native Americans ourselves. The en... read more

Kelly Maldonado 

on Google

a year ago

If I could give less than one star I would. Here is the email I just sent to HAL. We have been on the train for 13 hours stuck and not moving due to mechanical issues. Phone calls to HAL did nothing and the poor folks working on the train aren’t able to do anything. Amazingly enough, they did come around to collect payment for any food or drinks ordered while being kidnapped and sitting on a non moving train for 13 hours. I demand that you take immediate action to address the unacceptable 12-hour delay we experienced on the ... read more

Anonymous 

on Google

a year ago

If I could give less than one star I would. Here is the email I just sent to HAL. We have been on the train for 13 hours stuck and not moving due to mechanical issues. Phone calls to HAL did nothing and the poor folks working on the train aren’t able to do anything. Amazingly enough, they did come around to collect payment for any food or drinks ordered while being kidnapped and sitting on a non moving train for 13 hours. I demand that you take immediate action to address the unacceptable 12-hour delay we experienced on the ... read more