HighlandSpring of Fort Thomas

Shanda Klette 

on Google

a month ago

Call lights go unanswered. Family member has been in this facility for 2 weeks and still has not had a shower even though we have asked several times. We have been told its the holidays and we are short staffed so they can't give showers. Asked for admission or baseline labs to be obtained, still have not had lab work done. Had a care conference and the administration seems to have the same lazy and non-chalant attitude. Asking for referrals to be sent out today. Multiple awards displayed in their lobby, but this is obviousl... read more

Nancy Johnson 

on Google

a month ago

Therapy is one of the best; Response to call buttons is unacceptable; a 15 min. call turned into 2 hrs. The quality of meals, especially dinner, is not acceptable; some meals are not even eaten; food is wasted; If a patient does not have someone to speak up for him/her the patient is at the mercy of Highland Springs! 

Leah sloan 

on Google

3 months ago

Edit to add: They had no issues at all locating my number to call me after I left this review! Unbelievable. This review is based strictly on the billing administration. And to warn others of the doubling billing that occurs here. (Which, for those who may not know.. is illegal. Only one point of contact should be attempting to collect a debt. Once a bill is transferred to a collection agency, the original agency should cease all collection efforts.) The bill was sent to a disabled/nonverbal patient of theirs who I am POA ov... read more

Rebecca Strange 

on Google

3 months ago

My mom has been a resident here for 6 months. This is never an easy decision for anyone. Knowing that she is being taken care of and in good hands, puts my mind at ease. Anytime I have questions, the staff are always nice and helpful. I know this is not an easy job and it takes special people to do what they do. I’m sure they are understaffed and underpaid, which is sad. It makes me appreciate them more than they know. Keep up the great work!!