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Hertz - Rochester Truck & Van
- Transportation Services
- Rochester, NY
About this business
Location details
15 Elmgrove Park, Rochester, NY, 14624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience ever with a car rental company.I made reservations on my birthday,called before I arrived to make sure they had a car for me not a truck,when I arrived there was in fact no car but trucks... by this time it was to late to purchase a vehicle from somewhere else.I was informed that they had just cleaned up the truck in fact it was filthy fingerprints in window,scratches all over truck and it was black scratches white and visible,smoke stuck to the window, trash was on the floor and truck looked as if it hasn't... read more
One thing they don't tell you when you call for a reservation is that when you use a debit card, they will put a five hundred dollar hold on your card plus the cost of the renal. Orher than that I would rent from them. The other thing that I liked was the staff was helpful and they had a good amount of rentals to choose from.
This is also a wrong description on the business .. it's car rental not truck rental. If I could give zero stars, I would. This was one of the worst customer service experiences I have ever had. I walked in to rent a vehicle and stood there for nearly 10 minutes without being acknowledged while the employee stared at his computer. No greeting. No explanation. Completely ignored. When I returned the vehicle, I was told I was paying “only taxes,” yet the total did not make sense. When I asked for a simple breakdown of the char... read more
Frequently asked questions about Hertz - Rochester Truck & Van
How is Hertz - Rochester Truck & Van rated?
Hertz - Rochester Truck & Van has a 2.8 star rating with 4 reviews.
When is Hertz - Rochester Truck & Van open?
Hertz - Rochester Truck & Van is open now. It will close at 5:00 p.m.
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