Hertz / Lyft Express Drive

Matthew Barnes 

on Google

4 months ago

I recently rented a truck from this location, a Dodge Ram. I reserved it 2 weeks prior and I had zero issues getting it. The gentleman and the very helpful lady who just started working at this location was very helpful! I believe her name was Kayley. She was very friendly. I felt bad because they were ready to go home at 5pm and it took a little longer to explain some things about the 2025 Ram truck we rented. I read some bad reviews about this location, but I’m here to tell you she is making a difference already! Thank you... read more

Matthew Galli 

on Google

5 months ago

Had a reservation for a rental at the Roseville location on Riverside. I was told by the dealership where my car is getting serviced that the Hertz rental office closed at 6 but I saw online they close at 5. I left work early to try and get there on time, GPS showed I would be there at 5:01. I called and spoke to someone and asked if it would still be okay if I get there at 5:01 to pick up my rental, they said that’s fine I could come in. I get there at 5:01 on the dot and notice someone sitting in their car in the parking l... read more

Lindsey Williams 

on Google

6 months ago

HORRIBLE experience and customer service. Don’t do it!! I will never again rent from Hertz/Lyft. First rental was a death trap with ripped calipers during rainy weather. Took 5hrs of my work day at a shop to determine that then the whole next day til 4:30pm to switch vehicles. Came out of pocket in sick PTO from one of two jobs more than double what they are willing to credit. This rental office is considered “corporate” and they (manager Randy) get to decide your refund/charges. They can comp the whole week per billing depa... read more