Hertz Car Rental - Yorkville - Utica Yorkville Hle (SYR)

Sonia Varin 

on Google

2 weeks ago

Prior to arrival, I called ahead and informed the staff that I was on my way, specifically asking that the vehicle be started so it would be warmed up. I was told this would be handled during the walk-around. When I arrived, however, I was simply handed the keys and sent outside—no walk-around was conducted at all. The vehicle was: • Completely covered in snow, indicating it had not been started or prepared • Dirty inside and smelled strongly of cigarette smoke, which is unacceptable • Provided with only half a tank of gas A... read more

Kay Taverne 

on Google

2 weeks ago

This was the smoothest & easiest rental I ever had. The girl had everything I needed in order including the car. It must have taken 15 min. at the most. Hats off to her & Hertz. 

Josh VanAtta 

on Google

3 weeks ago

**Edit** The response they send is generic and the link just goes to their support page. They offer no help or anything, so don't let their responses to the negative reviews make you think otherwise. Worst experience I've ever had at a rental company. The woman at the desk was so rude and condescending we will never do business with them again. Go to Avis or Budget, it's cheaper and less than half a mile away from there. 

KJ R 

on Google

a month ago

Pick up was easy; however, the female manager there needs to learn some basic kindness towards her staff and customer. Very rude and abrupt with me and them. Also, no snow brush in the car.