Hertz Car Rental - Westerville - 5965 Westerville Road HLE

Sudipto Ghosh 

on Google

6 months ago

Would have given ZERO Stars if possible. I have rented from Hertz all my life & from places all over US & Europe. But this is the first time I have been refused a car even after having confirmed the booking online. This was on Jan 24, 2025 The lady at the desk wanted to verify I am carrying liability insurance coverage. At that time, I was yet to buy a card & did not have that. But I was willing & ready to buy the insurance coverage from Hertz. But I guess she had already made up her mind not to rent me the vehicle & refused... read more

Raquel Kiest 

on Google

6 months ago

My boyfriend has rented from Hertz before, and this is by far the worst looking one. They also asked for his insurance when he got their full coverage. He has never had to give his insurance before when he's gotten their insurance. As well he marked not having his insurance cover the rental since he paid to have the rental insurance but when he looked at the paperwork again after the lady called him back to ask about his liability he realized they switched it to mark yes when he marked no. This place was sketchy. It had neve... read more

Natalie Charles-Lorenz 

on Google

a year ago

I’m usually a big fan of Hertz, but this has to be one of their worst locations. Most Hertz facilities are newer and more cleanly, and have a great selection of cars. This one lacks in all departments. Wasn’t greeted at all when I walked in, even though there were 3 employees. Waited on one lady to do whatever she was doing on the computer for a solid 5 minutes before being helped. I had everything ready to go so I could get on the road. The deposit was put in incorrectly. I was asked the same questions the insurance company... read more

Josie Montgomery 

on Google

a year ago

Monica was so helpful during our experience with Hertz. GIVE HER A RAISE!!!! Would greatly recommend!