Hertz Car Rental - Westchester County Airport (HPN)

lu petrocchi 

on Google

5 days ago

Terrible service. Hertz is not the same anymore! Avoid Hertz! Rented a car and after driving 1 hour we realize that the car had problems with the sensors. Had to go back one hour to exchange the car at the Westchester airport. At least what they could do was to upgrade the car. Nope! They said to get an upgrade we would had to pay! Really! Really! And we still had to wait for the new car at a parking lot in the cold weather because it was not ready! Really! Hertz is not the same!! Never more Hertz! I thought it was a serious... read more

Brendan Mceneaney 

on Google

6 days ago

Hertz at this location needs a better contingency plan when they know they have customers coming in on one of the last flights of the evening and that flights arrival could be delayed past their closing time. Having an individual physically behind the counter telling customers that they are closed and they are SOL until the following morning isn't acceptable, especially at a small regional airport where it's hard to make alternative transportation accommodations that late in the evening. Several years ago, while flying into ... read more

C 

on Google

2 weeks ago

Awful customer service. Hard to speak to someone for issues not covered by the automated system once you leave the counter. Rental counter customer service is inconsistent and impersonal at beat. Be prepared to be frustrated. 

Ruthie Kasten 

on Google

a month ago

Terrible customer service. They don’t answer the phone, and when I did get in touch, the staff was rude and unhelpful. It’s unreasonable that a credit card is required to rent a car. I booked through Uber thinking it would be convenient, but it was not. On top of that, they required a plane ticket in order to pay with a debit card, plus a $500 deposit for a $140 reservation — completely insane. Even though we had the money, we had to cancel our trip. This whole rental process feels like a scam.