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Hertz Car Rental - Syracuse - Burnet HLE
- Transportation Services
- Syracuse, NY
About this business
Welcome to Hertz Car Rental - Syracuse - Burnet HLE located at 1216 Burnet Avenue, Syracuse, NY, 13203 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Location details
1216 Burnet Ave, Syracuse, NY, 13203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I went to rent a vehicle for two days for working purposes and they refused to rent me a car. I went with a coworker and the 2 managers working said they didn't "trust me" and would not rent me a car. It was going to be a two day rental. I am a licensed driver for over 20 years and the lot was full of cars!
After dealing with incompetence on the phone with my auto insurance company the Manager at this location Will Mawson took the call over for me and smoothed everything out with my car insurance company and my car loaner pickup. Will spent over an hour of his own time to make sure I would have a loaner car to go home with and that it would not cost me anything as that is why I paid rental insurance on my policy. I can’t thank Will more than enough for going above and beyond for me. I wish there were more employees like Will in... read more
Will and Kwani (hopefully I have her name right) were very professional. They treated me with dignity and respect. I was there to utilize the Uber program. Thank you!
Terrible, I made a reservation online, and I uber there because I need a car just to be told they don’t have the cars. Then 2 customers come in to return a car and I ask if I can take one of those cars and I’m told “sorry those cars are reserved” Update: they went above and beyond, 15 minutes after this review they rushed to find me a car last minute and the manager gave me a large discount, I highly appreciate the effort of the company to do this and she was very personal and friendly.
After booking ahead online at the airport hertz and having a "guaranteed" booking I was forced to use the next closest location which was this place and boy did it not get better. The middle aged man with glasses helping me kept up selling me on everything and tried to tell me the online pricing isn't valid in store and told me that my online pricing was incorrect and I would be paying double which was a lie. There was an 80 dollar difference between me booking online and what he was doing in store. Such a sleazy experience.... read more
Frequently asked questions about Hertz Car Rental - Syracuse - Burnet HLE
How is Hertz Car Rental - Syracuse - Burnet HLE rated?
Hertz Car Rental - Syracuse - Burnet HLE has a 2.7 star rating with 294 reviews.
When is Hertz Car Rental - Syracuse - Burnet HLE open?
Hertz Car Rental - Syracuse - Burnet HLE is closed now. It will open at 8:00 a.m.
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