Hertz Car Rental - Somerville - Somerville Avenue HLE

Oana Capatina 

on Google

a day ago

Absolutely horrible service- AVOID AT ALL COSTS! I was contacted by phone two days before my rental pick-up that this location had no cars available, which completely derailed my weekend trip. Since I booked through Expedia, the agent at this location couldn't cancel the reservation or refund me directly. I've spent hours on the phone trying to contact this Hertz location to get an update on the cancellation- NO ONE PICKS UP THE PHONE! I've called dozens of times. Expedia agents have called dozens of times to confirm the can... read more

Annie Mcknight 

on Google

2 days ago

Only option was an electric car that was not fully charged when i left. Then, when the car needed to be charged on the third day of a six day rental i found a charging station and it reported the car required 8 hours for the car to be fully charged. Who is going to sit alone in a isolated parking lot for 8 hour and hell I rented the car to be mobile. I sat for 3 hour only to get enough to get back to Boston and to return to Hertz in Cambridge. 

Nina Golec Scoville 

on Google

6 days ago

I had a reservation for a car and when I arrived at the specified time I was told that not only did they not have a similar type of vehicle that I reserved they said they had no other cars available as a replacement. There were vague statements about a manager not being present and they would not call the other local Hertz locations to try to help secure a vehicle. My reservation was in the system, but no one bothered to tell me that they could not honor the reservation ahead of pick-up time (the reservation was made months ... read more

Sayantan Mondal 

on Google

a week ago

We had a horrible experience with this particular location of Hertz. We rented several times (10+) from Hertz (Downtown Boston and Cambridge) without any issues, but this location was something else. Date 10/04/25 1. Noticing the bad reviews about this place (regarding repeated unavailability of cars everyday) we arrived early at 8:20 AM and the pickup time was 9 AM. We saw that at least one person returned a car and put the keys in the dropbox. There were 2 more cars parked before we got there. 2. An employee opened the off... read more

Berfin S 

on Google

a week ago

Arrived with 15 other parties waiting for their car. The employee was nice but overwhelmed - no cars available at store opening with more than 30 reservations on a Saturday. The manager was not present, the key return box apparently had a few keys but the lock was broken so no chance. Customers started to pick the lock and call locksmiths, I called several branches around Boston to send cars our ways, many people were fighting over phone with unhelpful telecenter operators - this was unbelievable. After hours and hours of wa... read more