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Hertz Car Rental - Somerville - Somerville Avenue HLE
- Transportation Services
- Somerville, MA
About this business
Location details
646 Somerville Ave, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
We showed up and no cars were available. There were at least 3 other parties waiting for cars. We decided to make alternate plans. I thought a reservation meant a car would be reserved and therefore available for us. Doug the manager was nice about the situation. I will be requesting a refund for my Uber rides to and from the Hertz Location.
5 people in the lobby who all rented cars and didn't get them. Staff was super nice - this is more of a corporate issue.
I rent a car here at least a couple times/year - including just this past week - and I am always pleased with the customer service. To a person, they are friendly, courteous, and helpful, including the manager, Doug. If there ever is a car availability issue - and there has been - it is NOT the fault of the staff. It is usually a function of customers not returning cars on time, or some other mix-up with the Hertz home office. And if/when confronted with a situation, the staff goes out of their way to correct it and make thi... read more
I am writing to express my strong dissatisfaction with my recent rental experiences at your location. On multiple occasions, I was told that only electric vehicles were available, even though I clearly saw that there were many other cars on the lot. This practice feels misleading and unfair to customers. Furthermore, when I raised my concerns, the staff’s attitude was dismissive and unprofessional. Instead of offering proper assistance or alternatives, I was simply told that the only option was what they decided to give me. ... read more
These people make u fight for ur refund like it’s their money
Frequently asked questions about Hertz Car Rental - Somerville - Somerville Avenue HLE
How is Hertz Car Rental - Somerville - Somerville Avenue HLE rated?
Hertz Car Rental - Somerville - Somerville Avenue HLE has a 2.9 star rating with 241 reviews.
When is Hertz Car Rental - Somerville - Somerville Avenue HLE open?
Hertz Car Rental - Somerville - Somerville Avenue HLE is closed now. It will open on Monday at 8:00 a.m.
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