Hertz Car Rental - Shawnee - Nieman HLE

Sherry Wheeler 

on Google

a week ago

Here's an idea... If someone reserves a mid-size SUV, don't try to substitute a mini van when they come to pick it up. You had ONE MONTH to bring in an SUV or let me know there would be a substitution. Now we are stuck at the last minute, changing plans for our trip. IF YOU DON'T HAVE THE RIGHT INVENTORY, DON'T LIST IT AS AVAILABLE. So frustrating!! 

Lorna Skelton 

on Google

3 weeks ago

Absolutely shocking customer service Booked a car to collect Saturday to find the office closed, went to collect Monday to be told the booking was cancelled- told to get out of the office as there was no car we could have and told to sort the refund out with someone else. Never been spoken to so rudely the guy needs sacking! 

Kirk Wiggins 

on Google

4 weeks ago

Very unprofessional, Told would go to another location for the pickup but the unprofessional person cancelled the reservation 

Chelsea Finn 

on Google

a month ago

If I could give this business zero stars I would. Absolutely horrible experience. We booked our rental car through USAA months ago, for our family vacation to Colorado. We booked an suv the size of an equinox or similar. We called into the rental place a couple hours early and asked if we would be able to pick up our rental around 10am, as were already in the area. We were informed it would be ready closer to 12, and to show up then. No biggy. We show up at 11:45, and my husband goes in to see if we can pick up our car now. ... read more

Sherry with Arrowhead Myo 

on Google

a month ago

Weird interaction with front desk staff, gave us a vehicle that the rear passenger door didn't open from the inside. Did not realize until in another state.