Hertz Car Rental - Santa Rosa - Santa Rosa Avenue HLE

Benjamin LeRoy 

on Google

9 months ago

Didn’t have any cars on lot (or in Santa Rosa at all) yet didn’t mention it the day before when I called. Already prepaid suggested it was due to corporate strategy and wasn’t able (/willing?) to be helpful in any way except giving corporate’s number. If you’re coming the 2024 Holiday consider booking with another company. Only resolutions were from calling the national number. Probably won’t be doing Hertz in the North Bay again. 

Kristen Golz 

on Google

10 months ago

I rented a car from here and returned it to San Fran Airport that same day. A whole month later I get a call telling me I owe them $300 for “damage and theft” to a passenger window. Which is wild because I dropped the car off with no damages at all. I asked for photos and silence. ANOTHER MONTH goes by and they call again with the same thing… this time the guy had no idea what the damages were but wanted $300. Again I asked for photos and nothing. They just sent me a bill in the mail (still no photos of said damages) and I c... read more

Maddy Lawrence 

on Google

10 months ago

The manager was super helpful and understanding! She got us into our rental quickly and efficiently. I would definitely recommend over the other rental places on the Avenue. 

Alex Gray 

on Google

11 months ago

This 1 star review seems to be a common thing for this location. And what a joke of a location it is. I RESERVED a truck to move something out of state, as I live in Las Vegas and guess what? Rachel decides to tell me that “Just because you reserve a vehicle doesn’t make them appear” then why the hell do you have that as an option online!? Insanely rude staff and terrible management. 

Julee Dyer 

on Google

11 months ago

I would rate this location a zero if I could. I had a reservation and my flight was delayed. When I arrived, the woman at the desk told me they no longer had a car available for me. She was extremely unpleasant and seemed to take joy in denying me a car. I asked to speak to a manager, waited 15 minutes for him to arrive, and he was equally unhelpful, blaming me for the change in flight number issued by American Airlines. I have been a loyalty member for years and rent for both personal and work. I will no longer rent at Hert... read more