Hertz Car Rental - Santa Rosa - Airport Boulevard

Aaron Perkins 

on Google

2 months ago

Good luck getting someone to answer the phone 

Heather Jones 

on Google

2 months ago

We had a reservation with Hertz at the Sonoma County Airport, but when we arrived to pick up our rental car, we were told by a rude woman at the front desk that our car had been given away. She said there were no cars available, not even the next day—and offered no apology or solution. We are extremely disappointed that Hertz failed to honor a confirmed reservation, leaving us stranded without transportation. The lack of professionalism, accountability, and basic customer service was shocking. This experience was completely ... read more

Erik Schilling 

on Google

2 months ago

Unbelievably bad. No cars available - “because we can’t get them washed”. Never mind, it was reserved months in advance. After 45-60 minutes of standing at the counter, I requested any car. Finally, was given a just returned car - not cleaned. Discount? Nah. Weak apology and just move on valued Hertz customer. Oh, and the return agent was a gem, too. 

Theodore Peterson 

on Google

3 months ago

Worst experience renting I car. Charged an extra ten days even though the car was returned before the due date. 

Brayden Lawless 

on Google

3 months ago

This place will almost never answer the phone I called over 15 times and only got through to a person once. I left my water bottle in my car in the cup holder and when I called back a couple days later they said they never found it. When I went to drop the car off there was nobody at the desk and nobody would answer the phone. There was no parking spots available for Hertz luckily the other rental companies had people at their counters that could help me out and said I could park in their spots (thanks enterprise!). One of t... read more