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Hertz Car Rental - San Antonio - North Park Lincoln Mercury Hle
- Transportation Services
- San Antonio, TX
About this business
Location details
9207 San Pedro Ave, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
BAIT AND SWITCH- worst HERTZ location I have ever delt with. I rented a standard midisized car online. Showed up to the location- "we don't have any cars- all we have are EV's and SUV's". Ok- I guess I will take an SUV- "it's going to be another $150 from what your reservation says". Why can't you rent me an SUV for the price of a car since you dont have any cars, HERTZ website allowed me to select a midsized car. "Sir, your option is to pay another $150 and get a SUV or leave". Ok- can you take me to another HERTZ location ... read more
horrible horrible horrible. stay away.
I had the pleasure of renting a vehicle at Hertz, and Shalonda Williams gave such good service. I thought she was the district manager. She was extremely punctual, professional, and understood the concept of serving others. I want to take the time to personally acknowledge your employee as she was very deserving of good feedback.
I had the pleasure of working with agents Gabe and Chris. Both gentleman provided excellent customer service and handled themselves with utmost professionalism. They provided a thorough explanation of the rental process before, during, and after.
So this 4-star review is a mix of a 5-star customer service rating (Chris helped us) and a 3-star rating for this branch’s policies. We had a long West Texas trip ahead of us and made a reservation using the “manager’s special”. It appears that, for this location, the manager’s special consists solely of electric cars — a fact that was not communicated until I got to the branch in person. I should note that I have used this manager’s special feature many times at the airport and have never been forced to take an electric car... read more
Frequently asked questions about Hertz Car Rental - San Antonio - North Park Lincoln Mercury Hle
How is Hertz Car Rental - San Antonio - North Park Lincoln Mercury Hle rated?
Hertz Car Rental - San Antonio - North Park Lincoln Mercury Hle has a 2.4 star rating with 211 reviews.
When is Hertz Car Rental - San Antonio - North Park Lincoln Mercury Hle open?
Hertz Car Rental - San Antonio - North Park Lincoln Mercury Hle is closed now. It will open at 9:00 a.m.
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