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Hertz Car Rental - Salem - Bridge Street HLE
- Transportation Services
- Salem, MA
About this business
Welcome to Hertz Car Rental - Salem - Bridge Street HLE located at 33 Bridge Street, Salem, MA, 01970 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Location details
33 Bridge St, Salem, MA, 01970, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Beware this Hertz may be scamming people and Expedia. We booked through Expedia and then went to pick up the car. First, we were told to wait as they gave our car to someone else. Then we were told they had no cars available for us other than EVs. Wasted an hour waiting, the attendant told us to call Expedia for the refund. After calling, Expedia told us that Hertz marked our booking as 'no show'. We waited at the dealership for nearly an hour, what do you mean no show? All this tells me is that they cancel bookings when you... read more
Reserved a car online there to arrive and be told unapologetically that they didn't have enough cars to fill their reservations..? Then why have a reservation system that can't account for inventory.
I want to share that had it not been for the Branch Manager, Francesca Cuevas, this review would have been zero stars. In summary, I rented a car from the Peabody location that ended being an EV but the headlights weren't working. The Customer Service team wanted me to go to Logan Airport from Beverly (30 miles) to exchange. I spend days on the phone saying that was not an acceptable option. Eventually, I went into the Salem location hoping to plead my case with a sympathetic ear, and lucky for me, I found one in Francesca. ... read more
A mixed bag: One trip was 4 stars and all good, the other 1 star and a disaster. The thing is, their problems could easily be remedied by just staffing up, even by a little! Anytime I've rented from them there will be exactly ONE office staff available, which is one less than the minimum they need. On a "good" day this means waiting longer than you planned to pick up your vehicle. It also means that those who are there are overworked and can get easily stressed if they are fielding calls plus 2-3 customers in the waiting are... read more
Called at 4:40 they Put me on hold 20 minutes until they closing never picked up. Very Frustrating.
Frequently asked questions about Hertz Car Rental - Salem - Bridge Street HLE
How is Hertz Car Rental - Salem - Bridge Street HLE rated?
Hertz Car Rental - Salem - Bridge Street HLE has a 3.3 star rating with 142 reviews.
When is Hertz Car Rental - Salem - Bridge Street HLE open?
Hertz Car Rental - Salem - Bridge Street HLE is closed now. It will open tomorrow at 8:00 a.m.
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