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Hertz Car Rental - Rockford - Walton HLE
- Transportation Services
- Rockford, IL
About this business
Location details
7549 Walton St, Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Wish I would have read these reviews before wasting my time going over there to rent from them. I wish I could give 0 stars. From all the bad reviews about Scott (which seem to be true) giving my current experience with him. I don’t know how he still has a job. Made a reservation then got a pop up on THEIR WEBSITE saying first time rentals get 15% percent off. We waited in the lobby for 30 minutes and nobody acknowledged us even though multiple employees looked right at us. Scott finally came In and Rudely shouted out “who i... read more
If there was an option for 0 stars, I'd give that. Made a reservation for a rental as a foreigner. Apparently they have a new machine that checks your drivers license against the DMV database. Surprise; it doesn't work on foreign licenses so they could not validate it's authenticity and turned me away. According to both the website FAQ and the license policy on hertz.com I can rent a car providing I have double identification on me, no need for an international permit, but no, "machine says no". Be aware; US customers accept... read more
Great Service
Two words, Scott Burkhart. He always does his best! Thankful for my experience with him whenever I use Hertz
Scott is a horrible person. It was like the Seinfeld episode about reservations not holding cars. We reserved weeks in advance for vacation. Waited to be told they had no cars. They said they have no control over the flow of cars. Heard him on the phone giving cars to others that seemed to be calling from car dealerships. No empathy or real care about our situation. No customer service skill, not nice, and not even trying to be nice. No offer of help or trying to find a car. My wife said, "We need a car.". Scott said everybo... read more
Frequently asked questions about Hertz Car Rental - Rockford - Walton HLE
How is Hertz Car Rental - Rockford - Walton HLE rated?
Hertz Car Rental - Rockford - Walton HLE has a 2.7 star rating with 335 reviews.
When is Hertz Car Rental - Rockford - Walton HLE open?
Hertz Car Rental - Rockford - Walton HLE is closed now. It will open tomorrow at 8:00 a.m.
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