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7549 Walton St, Rockford, IL, 61108, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 9:00 a.m. to 12:00 p.m. | |
Sun | Closed |
Two words, Scott Burkhart. He always does his best! Thankful for my experience with him whenever I use Hertz
Scott is a horrible person. It was like the Seinfeld episode about reservations not holding cars. We reserved weeks in advance for vacation. Waited to be told they had no cars. They said they have no control over the flow of cars. Heard him on the phone giving cars to others that seemed to be calling from car dealerships. No empathy or real care about our situation. No customer service skill, not nice, and not even trying to be nice. No offer of help or trying to find a car. My wife said, "We need a car.". Scott said everybo... read more
The three stars are a generous rating for the car itself, not the experience of getting it. The process is a spiritual journey that begins at a counter where a very patient person asks you if you'd like to spend a small fortune on insurance that might protect you from a meteor strike. You decline, and in their eyes, you see a flicker of pity and a quiet judgment of your foolish, reckless soul. You're led to a car that is technically the same class you requested, but is in a color that can only be described as "aggressively b... read more
If I could I would give negative stars or at the very least, zero stars. Chris, the manager, and the others who work here have absolute ZERO customer service. They do not return phone calls. They are rude when you go in. And they charged me $131.84 on July 10. They said those charges would be reversed but It's Aug. 29 and the charges have not been reversed. They have been paid twice as the car dealership, who was responsible for my personal car and paying for the rental also paid them. I witnessed them being rude to an older... read more
God AWFUL place. After confirming our reservation, we arrive on time and wait over a half hour to see ANYONE. Finally they bring up the same and go through the steps. We rented a Tesla. They have one here in the parking lot and one of the guys goes to give it to us and then is stopped by another employee because they were saving it for one of there buddies. So in turn they say they no longer have a vehicle for us tjat we selected. Guy tells us we can decide to get a gas car. But there’s a up charge. So while the car we rente... read more
Hertz Car Rental - Rockford - Walton HLE has a 2.8 star rating with 332 reviews.
Hertz Car Rental - Rockford - Walton HLE is open now. It will close at 6:00 p.m.
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