Hertz Car Rental - Rockford - Walton HLE

Mark 

on Google

a week ago

God AWFUL place. After confirming our reservation, we arrive on time and wait over a half hour to see ANYONE. Finally they bring up the same and go through the steps. We rented a Tesla. They have one here in the parking lot and one of the guys goes to give it to us and then is stopped by another employee because they were saving it for one of there buddies. So in turn they say they no longer have a vehicle for us tjat we selected. Guy tells us we can decide to get a gas car. But there’s a up charge. So while the car we rente... read more

Nicole Boyle 

on Google

a week ago

The waits are long and customer service is the worst. They are almost always behind and then sometimes give you an issue even though you were there on time or early and THEY were late. The older Caucasian male who typically works there is a piece of work. He should be replaced because of his poor customer service. He cannot be objective 

Brittany Long 

on Google

2 weeks ago

This car rental company is the absolute worst and I've worked with some pretty bad rental car companies in my travels. No only did they treat my sister in law like absolute crap, they are doing some downright illegal stuff here. BBB here I come. This place needs shut down. Obviously the employees don't give a crap about people. I already knew Hertz was one of the worst companies to rent from, but this location definitely takes the cake. Use Turo before you use this location. Maybe next time, show some actual humanity and hel... read more

Kimberly Souba 

on Google

2 weeks ago

If I could I would give negative stars or at the very least, zero stars. Chris, the manager, and the others who work here have absolute ZERO customer service. They do not return phone calls. They are rude when you go in. And they charged me $131.84 on July 10. They said those charges would be reversed but It's Aug. 29 and the charges have not been reversed. They have been paid twice as the car dealership, who was responsible for my personal car and paying for the rental also paid them. I witnessed them being rude to an older... read more

Blain Davis 

on Google

3 weeks ago

Long wait. Trash all over the place out front of the store.