Hertz Car Rental - Phoenix - Camelback HLE

Matt Allen 

on Google

3 days ago

We wait in their office for two hours to hopefully have it show up. Ended up, leaving and going back to the airport to pick up something else. From a different company. Now I just got charged 39.97 when my car was a pay at the gate, kind of thing. I received no goods or services and still was charged Boooooooo 

Jennifer Hope 

on Google

6 days ago

I am a loyal Hertz customer. I usually pick up in Tempe because it’s close to where I live. I decided to drop my car at the shop and use Hertz for two days. I scheduled for 1:30pm and it’s 3:15pm and I still don’t have a car. I rent 6-8 times a year. They are severely understaffed. It’s busy enough for more than one cleaner and one receptionist yet that’s all they have. There are several vehicles available outside but I was told they are all dirty and I asked to be given one anyway and she said no, that they are required to ... read more

Alyssa Dancer 

on Google

a week ago

Arrived to pick up my pre-reserved vehicle and wasted not only time, but money on an Uber ride to get here to find out there have not a single vehicle and no ETA when a vehicle would become available. Representative was rude and unhelpful, because mind you, she told me there were no other cars, and I saw multiple in the lot. Then had to spend more money to get another Uber to a different rental car location with a company that doesn’t suck. 

Shelley B 

on Google

3 weeks ago

Helpful people. Reasonable pricing (relative to the Phoenix market).