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Hertz Car Rental - Pelham - Pelham Parkway HLE
- Transportation Services
- Pelham, AL
About this business
Hertz's Pelham - Pelham Parkway HLE, car rental office is based at 2691 Pelham Parkway All our vehicles are cleaned and sanitized before and after every rental, so you can drive in confidence. We have thousands of car rental offices in neighborhoods, hotels and airports across the US, so you can arrange to drop off your vehicle at a different location.
Location details
2691 Pelham Pkwy, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Hertz was horrible! After reserving a cat online, I arrive only to find out there are no cats available. Very poor service!! Adding a note to say this response is just as poor as the service I received at the location and through the 800 number. Not one person has offered anything other than a weak apology.
I'm not sure if the employee was having a bad day or if I was victim to a scam like others gave mentioned. When I brought my car back the girl gave me the keys back and said I would have to get the car vacuumed out stating that the floors was 'covered in sand'. They gave me no floor mats and I was the only occupant for 5 days with no sand in sight. By the time I made it back and got my receipt I was charged another day. The girl stated they did not have vacuumes? Or somehow they weren't powerful enough?
The chances of even getting a rental are very slim. If you book online, don't expect it to mean they have a car
WARNING: DO NOT rent from this location / company. They do not honor their pricing, even after reservation made online. 1-800 customer service is zero help as well. After reserving car at one price, I was charged a different price. Then called to extend rental by one day, and extra charges were added, as well as a different rate, even though the nationwide customer service supervisor added a “courtesy voucher” to my rental. This location (Pelham) would not honor any of it. Scammers. Use Enterprise - competent employees who a... read more
It’s confusing why there’s so many consistently bad reviews as if nothing is changing. I will be dropping my rental off later and after reading all these reviews I’m going to be sure to have the car cleaned out perfectly ensuring I get no extra fees charged. I’ll keep you all updated
Frequently asked questions about Hertz Car Rental - Pelham - Pelham Parkway HLE
How is Hertz Car Rental - Pelham - Pelham Parkway HLE rated?
Hertz Car Rental - Pelham - Pelham Parkway HLE has a 2.4 star rating with 193 reviews.
When is Hertz Car Rental - Pelham - Pelham Parkway HLE open?
Hertz Car Rental - Pelham - Pelham Parkway HLE is open now. It will close at 6:00 p.m.
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