Hertz Car Rental - Mountain View - El Camino Real HLE

Pervez Said 

on Google

a week ago

The car I was given was mechanically unfit and a safety hazard. The steering would start wobbling at 55 mph and at 65 mph the car got almost out of control. I am lucky that I survived this situation driving on 85 North this evening. at the speed of 65 mph. I was with my wife, my daughter and my grandchild. I don’t believe Hertz can be so careless about their customers’ safety. I think I need to make a formal complaint to the authorities through a lawyer. I am extremely disappointed. 

Langs Family Journey 

on Google

3 weeks ago

I’ve had consistently great experiences at the Hertz location in Mountain View. The staff here are always incredibly supportive, professional, and go out of their way to make sure I’m completely satisfied with both the vehicle and the rental price. Every car I’ve rented has been spotless, well-maintained, and ready to go when I arrive. Their customer service really stands out—it’s clear they care about getting things right. Highly recommend this location for anyone looking for a smooth and stress-free rental experience! 

EunJeong Choi 

on Google

a month ago

This was my first time renting from Hertz, and unfortunately the experience was disappointing. I reserved a full-size vehicle but was given a compact and then a mid-size instead, while being told they were "the same class." I had to return and ask multiple times before finally receiving a full-size car—six hours later. I was also told no vehicles were available, yet one appeared shortly after. I expected more honesty and professionalism. (Update: I’ve already submitted full details to the Hertz customer relations team via th... read more

Pan Miron Electronics 

on Google

3 months ago

Awful customer service.