Hertz Car Rental - Medford Rogue Valley International Airport (MFR)

Miclesc Culea 

on Google

3 weeks ago

Don't lose your time, I was change my car because the car is not working anymore , even the herz company told me to change 

Celeste Renta 

on Google

3 months ago

Last time with Hertz. We had to extend our rental so called the number on the tri-fold that enclosed our brochure An AI agent kept asking us for a number that wasn't there. After a half hour of frustration we drove back to the airport and found out we should have called the number on the contract - which the woman who checked us in neglected to mention. We're done. 

Lu And Li 

on Google

4 months ago

Horrible customer service especially from Lexi. We are used to exceptional customer service from other Hertz locations being a President’s Circle member. We booked an intermediate car and they blatantly lied told us that a Toyota Corolla was already an “upgrade”. I called customer service and they confirmed it was not upgrade. The only reason we use Hertz is for the perks we get as President’s circle member. We would use Enterprise from now own when we are in Medford. 

Pal Vaghy 

on Google

6 months ago

I have been charged for a damage that I did not cause and required to pay $2,724.92 for repair which has not been performed. I rented a 2025 Toyota Camry on May 16, 2025 at Hertz Rogue Valley International Airport in Medford, OR. This car rental is operated by Overland West, Inc., a Hertz licensee owner. I returned the car in the same condition as I received it 5 days and 95 miles later on May 21, 2025. Overland West has never contacted me directly. Instead, Carol Price, the manager, filed a damage report and forwarded it to... read more

Andrea B 

on Google

6 months ago

Scammers – Avoid This Location This same scam shows up again and again in the reviews, and I experienced it myself. I arrived with a reservation made two months earlier using points. The confirmed total charge was $92.30 for a large sedan. At the counter, Lexani asked if we wanted to upgrade to the largest SUV—we said no, but agreed the smallest SUV, like a Toyota 4Runner, would be fine. What she did not mention was the $65/day upgrade fee and other hidden charges totaling $613 for what was supposed to be a free five-day poi... read more