Hertz Car Rental - Lancaster - 10th Street HLE

Ammy Sukmak 

on Google

2 weeks ago

1 star because 0 isn’t an option. Absolutely horrible experience at the Hertz on 10th Street. Hertz seriously needs to look into this location because the service is a complete mess. We waited at least an hour just to get to the counter and yes, that was with President’s Circle status. So much for any sort of expedited service. We specifically reserved a standard 5-passenger SUV because that’s the size we needed. When we finally got to the counter, we were told, “We don’t have your car right now. We only have a smaller SUV. ... read more

ron craton 

on Google

3 weeks ago

The local Hertz dealer in Lancaster is horrible. Lack of staff makes picking up and dropping off a nightmare. Had to wait over an hour in line to pick up the car, and I WAS SECOND in line. Drop off was the same. Stood there for almost 20min before I was acknowledged and again I was SECOND in line. The car smelled of cigarette and skunk marijuana. Just disgusting. The gas tank was empty and was told it does not have to be full when picking up. I usually rent from Hertz, but this will be my last time. Did not feel like I was a... read more

Josh Castillo 

on Google

3 weeks ago

Always a great experience, the team here is very patient and hard working. I’ve rented here countless times and never had an issue 

Debra Johnson 

on Google

4 weeks ago

This Hertz facility is amazing with customer service! Car was clean and most of all the staff was super awesome. I have been to a lot of Hertz locations some I would rather walk then go to! NOT THIS LOCATION ITS GREAT! I will be back. This is definitely going to be my go to location for all my rental needs.! Shanel and Brandi are awesome 

Natasha Robinson 

on Google

4 weeks ago

Rep was polite. The car was a bit dirty inside, but they handled that and I was pleased.