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Hertz Car Rental - Houston - W. Luxury Rentals HLE
- Transportation Services
- Houston, TX
About this business
Location details
3141 W Loop S, Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 12:00 p.m. to 3:00 p.m. | |
| Sun | Closed |
If I could give them 0 stars, I would. I had a reservation for a 12-passenger van that I made two months in advance, and everything seemed fine—until the day before my pickup. That’s when they called and told me their vans had recalls. It is completely unacceptable to wait until the day before to inform a customer that you have no rentals available. The representative said she would transfer my reservation to another location—35 minutes away. When we arrived at that second location, they had no idea about our reservation, no... read more
Scam Alert – Proceed with Caution I have been a long-time Hertz customer and have never encountered any issues—until dealing with this particular location. Unfortunately, my experience here has raised serious concerns. After returning the rental vehicle in good condition, I was later issued a false incident report claiming damage that did not occur during my rental period. I strongly advise anyone renting from this location to thoroughly document the vehicle with photos of all scratches and dents both before and after your r... read more
Walked in, and there was absolutely NO ONE in the office. After ten minutes, I decided to go to the back, where I found a corporate worker who told me they were here for only the day, and that the absence of available employees wasn’t her problem. Extremely disappointing.
This was one of the worst customer service experiences I’ve ever had. I booked a vehicle in advance through Hertz, but when I called to confirm the reservation, I was told that the vehicle I reserved was not available. There was no apology, no alternative offered, and no effort to make things right. The representative I spoke with was dismissive and showed zero regard for the inconvenience this caused. I planned my trip around this reservation, and Hertz showed absolutely no accountability or concern for honoring it. It’s un... read more
Staff awesome. Customer service, even at 8 in the a.m., is extremely pleasant. Store and parking lot clean. The price is ok. Car interior and exterior of the vehicle I rented were extremely clean. I would rent again if the price is right because of the staff.
Frequently asked questions about Hertz Car Rental - Houston - W. Luxury Rentals HLE
How is Hertz Car Rental - Houston - W. Luxury Rentals HLE rated?
Hertz Car Rental - Houston - W. Luxury Rentals HLE has a 3 star rating with 283 reviews.
When is Hertz Car Rental - Houston - W. Luxury Rentals HLE open?
Hertz Car Rental - Houston - W. Luxury Rentals HLE is open now. It will close at 3:00 p.m.
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