Hertz Car Rental - Gahanna - North Stygler HLE

Navya Anil 

on Google

2 weeks ago

Extremely unprofessional and incompetent staff and “manager”. Very unhelpful and condescending. Even “area manager” had no information as to why I was charged 500 dollars on a car I was loaned for 3 hours. I’m confused what the “management” does there when they knew nothing about anything. Absolutely awful branch and staff. 

Gabriella Yuhasz 

on Google

8 months ago

Some background... I originally booked my rental through the Hertz rental center in Johnstown, OH. The manager at that location had an altercation with one the customers ahead of us that resulted in him giving our rental away and leaving us without a car for our vacation. He told me I could go to the airport in Columbus, OH to see if they have any available for me to pick up. The other employee there suggested that they give us a car that was not running (we overheard this information). I left this location without a car, be... read more

Luke Gaston 

on Google

2 years ago

I am becoming SO FRUSTRATED with this location. 1. I was provide a 4 runner with transmission problems 2. I continue to ask for an invoice and resolution and to be followed up with. It has been 3 days now with me asking for support, getting nothing. 3. I had to spend HOURS and miss work meetings in Chicago due to this location providing a lemon. 4. Jessica (manager) always says “I will follow up with my RM and get back to you, I’m so sorry” and then does not follow up. Please make this a priority. 

Shanna S 

on Google

2 years ago

If I could give ZERO stars I would. I definitely don't recommend this company as a whole. I booked my rental a month in advance, I added insurance in my rental quote. I get to the location on July 26th (2 days before my trip), the day I was supposed to. For some reason they needed to contact my private insurance, even though I was requesting to use and pay for theirs. I gave no issue and waited while they called. I watched one worker pass a note to the other and then the one who received it told me I needed a credit card to ... read more