Hertz Car Rental - Gahanna - North Stygler HLE

Luke Gaston 

on Google

a year ago

I am becoming SO FRUSTRATED with this location. 1. I was provide a 4 runner with transmission problems 2. I continue to ask for an invoice and resolution and to be followed up with. It has been 3 days now with me asking for support, getting nothing. 3. I had to spend HOURS and miss work meetings in Chicago due to this location providing a lemon. 4. Jessica (manager) always says “I will follow up with my RM and get back to you, I’m so sorry” and then does not follow up. Please make this a priority. 

Shanna S 

on Google

a year ago

If I could give ZERO stars I would. I definitely don't recommend this company as a whole. I booked my rental a month in advance, I added insurance in my rental quote. I get to the location on July 26th (2 days before my trip), the day I was supposed to. For some reason they needed to contact my private insurance, even though I was requesting to use and pay for theirs. I gave no issue and waited while they called. I watched one worker pass a note to the other and then the one who received it told me I needed a credit card to ... read more

Goran Kostovski 

on Google

a year ago

Stay a way from this company!!! I scheduled a pick up at 11:30 but I get out from the office at 12:50. They are not reliable and not always respond on calls and emails. Went twice at the office and found no one there, have to leave a message at Toyota service desk, but as I noted they never call me back. And the main reason I am writing this one star review is that they charge me with unbelievable amount for tolls fees. Although before I sign for a rent a car, I ask all question to avoid unexpected tolls fees and did get an ... read more

Ivan Kostovski 

on Google

a year ago

Horrible experience with Jessica. Our appointment was scheduled for 12:30 on a weekday where we took time off work to be here on time, but she’s not in the building. Convincing us over the phone that she’s right around the corner as we wait for 20 minutes. No respect for customer time. 

Jasmine Sanders 

on Google

a year ago

Hubby booked a car for pick up at 8:30am. Luckily, he called at 8:35am just to confirm all was good and ready- a girl answered driving in her car and told him she’s “on her way to work” (keep in Mind they’re supposed to open at 8:30) but that she remembered seeing his reservation…. The address took us to the SWACO trash place smh- called and the girl told us they’re located inside Toyota Direct service center-just why? Got there and there’s literally zero indication that Hertz is there….. Ugh just do better Hertz. The rental... read more