Hertz Car Rental - Columbus - Billingsley HLE

Samantha Christ 

on Google

a month ago

Friendly staff, vehicle was as expected and was not charged for any “hidden charges” or cleaning fees etc, will be using them again. 

Sydney Hanson 

on Google

3 months ago

I was sent to this location through Kia dealership to get a rental. Upon arrival I was told I needed proof of full coverage insurance (which I have) but couldn’t locate my document right away, when I told ‘KAY’ that I have NATIONAL GENERAL FULL COVERAGE she said they don’t accept that and there was nothing she could do for me. She thought I had THE GENERAL insurance which they don’t accept but that was not the case. They do accept my insurance and instead of looking at my insurance policy she just denied me and didn’t want t... read more

Wesley Wernz 

on Google

3 months ago

Exceptionally rude customer service. The rentals are not well cleaned when given to you. I was originally given a rental completely different than the one I agreed to. I called 5 times and left 4 messages asking to exchange cars as I could not comfortably drive the one I had. When I finally was given the opportunity to use a different rental the shorter balding male employee made extremely unprofessional comments while giving me the keys, such as "you couldn't afford the gas mileage on the other car" and made comments about ... read more

Michael Hagenberger 

on Google

4 months ago

Quick and easy. 

Marisa Voisard 

on Google

4 months ago

Edit 5/19/25. Editing as I had a better experience at turn in. I was able to perform the turn-in inspection with the manager. She was very willing to walk outside with me to inspect the car’s exterior and interior. I put more gas in the vehicle than I rented it with to avoid being charged and made sure to let them know I do not smoke or have any pets that travel in a vehicle. Original review: Poor customer service from the get-go. The male assisting me (tan/dark skin, medium height, thinning hair) couldn’t be bothered to eve... read more