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Hertz Car Rental - Colonial Heights - Charles Dimmock HLE
- Transportation Services
- Colonial Heights, VA
About this business
Welcome to Hertz Car Rental - Colonial Heights - Charles Dimmock HLE located at 456 Charles H Dimmock Pkwy, Colonial Heights, VA, 23834 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Location details
456 Charles H Dimmock Pkwy, Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This location specifically never answers the phone. I call all day long every day about when my rental suddenly gets a hold on it and no one can answer. Unfortunately the customer service 1800 line cannot answer because of the type of rental so I am stuck with the office staff. When in person, they are great. But calling... well, that is a no go. I can't just stop by because I live over an hour away. This is ridiculous.
Hours for drop off are not convenient. Made a special trip during work hours to drop off rental. Had a sign in window gone to lunch be back in 30 minutes. No time given when they went to lunch. Another customer showed up with an appointment and person was not here to meet. Very unprofessional.
This location is the reason I will never use Hertz or any of its subsidiaries and affiliated brands.
Hertz in Colonial Heights Va your the best.
Nobody wants to answer the phone. Last time I went there I called while sitting there. The 2 ladies must have silenced the phones. So I asked is something wrong with the phone line they both said no. But what they didn't realize was I was calling while I was in there. This is ridiculous.... This location needs better employees or something because their customer service is horrible.
Frequently asked questions about Hertz Car Rental - Colonial Heights - Charles Dimmock HLE
How is Hertz Car Rental - Colonial Heights - Charles Dimmock HLE rated?
Hertz Car Rental - Colonial Heights - Charles Dimmock HLE has a 3 star rating with 191 reviews.
When is Hertz Car Rental - Colonial Heights - Charles Dimmock HLE open?
Hertz Car Rental - Colonial Heights - Charles Dimmock HLE is closed now. It will open at 9:00 a.m.
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