Hertz Car Rental - Chesapeake - Parkview Shops HLE

Tennille Craig 

on Google

2 weeks ago

I would not recommend this place! I had a reservation and when I went to pick up the car I was told they didn’t have any cars and I was called . Which I absolutely did not receive. I highly suggest you all don’t waste peoples time by making reservations you don’t have . If I could leave a 0 review I would . 

Dai G 

on Google

3 weeks ago

I prefer Herrz over others. They treat me well, provide excellent customer service and have picked me up every time. Thanks Hertz (Chesapeake-Parkview Dr) 

Gerald Giles 

on Google

3 weeks ago

I reserved a full size car 2 hours in advance via the Hertz app. I took a $35 Uber to get there, only to be told they don't have a full size car. Said they could put me on an SUV but it wouldn't be at the same price. I said no. They then wouldn't cancel the reservation and made me call customer service. I have Presedential status with Hertz. I asked them to waive the upgrade fee since they can't fulfill the reservation and they refused. Luckily, I went next door to Enterprise and they got me in a full size vehicle cheaper th... read more

Maria 

on Google

2 months ago

I would like to share an unfortunate experience regarding our recent vehicle rental. My family and I reserved an 5-passenger vehicle several weeks in advance. However, upon our arrival, we were met with several explanations as to why the reserved vehicle was not available. Unfortunately, this delay resulted in us not reaching Highway 95 until three hours later. I believe this experience highlights a significant issue in the reservation fulfillment process. Thank you for considering this feedback. 

Ian McLeod 

on Google

2 months ago

Reserved online They had no availability when I arrived after getting an I er to the address. Proceeded to essentially be told good luck and that was the end of their customer service other than giving me the phone numbers to other Hertz in the area.