Hertz Car Rental - Arcade - Route 39 West HLE

mattie27 

on Google

3 weeks ago

Don’t rent from here unless you are prepared to be conned or have rented before and are familiar with the process. I was lied to about my responsibilities as a renter. The man at the counter only informed me no smoking and handed me a piece of paper that had all the rules on it, but told me it was only proof of a rental if I got pulled over and to put it in my wallet. I am only 20 and was a first time renter and taken advantage of. Be informed you must fill up the gas tank before returning the car and read every piece of pap... read more

elaina cyr 

on Google

a month ago

Mike was very friendly and answered all of my questions and any concerns I had. Upon returning the car, the manager was equally as friendly and informative about future rentals and upgrades. Overall it was a good experience renting from them. 

William Campbell 

on Google

3 months ago

Charged me for fuel even though it was returned full. 

Brian Barr 

on Google

7 months ago

Alert alert: do NOT use this place!! It’s a shabby run down auto parts store with little inventory that just happens to offer a couple rental cars under the Hertz name. The cars offered are filthy. The customer service representative has no training and is of little help, presenting incorrect information regarding rental policy. The convenience is not worth dealing with the incompetence. They give the Hertz company a very bad representation. Protect your money and drive to Orchard Park or Hamburg to rent a car from Hertz. Do... read more

Catherine Kohl 

on Google

9 months ago

Rented a car for 8 days. When I picked it up there was no explanation of features. Or how to work things. I’m in western NY and weather is bad with salt and dirt. NO wiper fluid! The tire pressure was low the whole time. And just poor customer service. Do not use this place.