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Hertz Car Rental
- Transportation Services
- New York, NY
About this business
Location details
21 E 12th St, New York, NY, 10003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 3:00 p.m. | |
| Tue | 7:00 a.m. to 3:00 p.m. | |
| Wed | 7:00 a.m. to 3:00 p.m. | |
| Thu | 7:00 a.m. to 3:00 p.m. | |
| Fri | 7:00 a.m. to 3:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | 7:00 a.m. to 3:00 p.m. |
I booked a car 3 weeks in advance and later decided to cancel 2 weeks before my rental date. To my surprise, I was charged a mysterious $50 fee even though I canceled well ahead of time. This makes absolutely no sense. The reason I canceled is because I read several reviews saying that this company often doesn’t even have cars available. I didn’t want to risk ruining my travel plans, so I booked with a more reliable company instead. My reservation number was L3552072886. Very disappointed with this company — poor service, un... read more
They charged us an extra $102 when we got there compared to what was advertised. If Hertz was actually “sorry” they would refund me the addition $102 that they didn’t include in the reservation and wouldn’t charge me extra for their failure to adequately stock their inventory.
Nur was amazing! So easy, got a great car and the staff were great and I was in and out in 10 minutes! Definitely coming back!
I showed up today for my Gold reservation and they told me they had no cars available. The cars were coming but delayed due to a parade uptown. No ETA. They said they could call me when cars arrive. Laughable. I cancelled and got an Uber. Hertz has been going downhill for years. I’d been using Enterprise instead. MUCH better. But figured I’d give Hertz another try due to good location and pricing in Manhattan. Done. Bye.
I had a reservation with Hertz booked over a month in advance for July 26th. I arrived at 8:00 AM, a full hour after they were supposed to open at 7:00 AM, and the office was still closed. The employee did not show up until well after that. Once she finally arrived, she had me go through the full check-in process. Swiped my card, checked my ID, the usual routine. Only then did she casually inform me that they had no cars available. No heads-up. No apology. Nothing. The staff was completely unhelpful, showed zero urgency, and... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 2.6 star rating with 47 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 3:00 p.m.
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