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Hertz Car Rental
- Transportation Services
- Rochester, NY
About this business
Location details
1200 Brooks Ave, Rochester, NY, 14624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 12:30 a.m. | |
| Tue | 7:00 a.m. to 12:30 a.m. | |
| Wed | 7:00 a.m. to 12:30 a.m. | |
| Thu | 7:00 a.m. to 12:30 a.m. | |
| Fri | 7:00 a.m. to 12:30 a.m. | |
| Sat | 7:00 a.m. to 12:30 a.m. | |
| Sun | 7:00 a.m. to 12:30 a.m. |
After being forced to get their basic plan because we didn't have a copy of our current insurance. The "gentleman I Pittsburgh forced us to get their basic plan which was $400 extra. Upon returning the car here in Rochester we were told we couldn't get a refund. Here she also said we didn't have to buy a basic package before, unless the laws in PA are different. AVOID hertz!!!!!!!!!!
Staff helped us out and get on our way when Budget was extremely unhelpful and very demeaning.
Picked up my rental at Rochester International Airport, I requested to extend my reservation for an additional day. I was told that it wasn’t possible because I prepaid for my original reservation, that has to be the most ridiculous thing I’ve heard in all my years of renting vehicles. To add insult to injury I was instructed to come back to the airport and make another reservation. My 5 year old daughter would expect at best for a new reservation to be created in real time to accommodate the new request. Maybe just maybe in... read more
Because Delta is partnered with Hertz, I decided to give Hertz an opportunity even though I normally rent with Enterprise. The online booking process was simple, but my in-person experience at your rental counter was extremely disappointing and left me regretting my choice. Upon arrival, I was told that I could not use my debit card without a New York ID and that a credit check would have to be run. I have rented with Hertz before in San Antonio, Texas, and with other companies across the U.S., and I have never encountered t... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 3 star rating with 341 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 7:00 a.m.
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