Hertz Car Rental

Casey Lane 

on Google

2 months ago

Older woman at the counter was rude and unhelpful. She asked if we were flying in and when we said no, she said she couldn’t rent to us without having our own insurance on a vehicle. I always purchase insurance through Hertz. I am renting a car because I don’t have one. Why would I have my own private insurance? Why have I been able to rent through them multiple times without it? With her rude attitude, we decided to just cancel and rent elsewhere. Enterprise and Budget were far kinder and helped us swiftly get set up to go ... read more

Elizabeth Steffers 

on Google

3 months ago

The woman at the counter was rude and unhelpful. We decided to go to Avis where they were wonderful. We won’t be renting at this counter again. Looks like I’m not the only one that has written a bad review. Hertz, you need to step up your game and teach your customer service agents some manners. 

William W 

on Google

3 months ago

Person was grumpy and short with me. Totally different experience from the Hertz in Charlotte that I gave a 5 star review for. 

Charity Wollensack 

on Google

5 months ago

I booked online through the Hertz website. When i arrived I was informed that I would not be able to rent the car without also purchasing their insurance, because I don’t have my own insurance (I don’t have a car and my credit card provides insurance). This requirement was not provided in any of the booking details and the price of their insurance was more than the price of the car rental. Very frustrating experience and I decided to cancel my booking and rather than pay the exorbitant extra cost 

Ariana Stones 

on Google

6 months ago

I forgot items in the center console when I returned my vehicle and my items were stolen. I called about three hours after returning the car but was told there was nothing found in the vehicle. Was it dumb to forget my stuff? Yes, indeed. Does that entitle people to take it? I think not.