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Hertz Car Rental

2.5

About this business

Location details

11016 Midlothian Tpke, Richmond, VA, 23235, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.5297 reviews
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Mary Marsh's profile image
Mary Marsh 
5 days ago

I was forced to contact Hertz due to Enterprise being completely booked at the time of my need. I’m not sure about Hertz in general, but I highly do not recommended the Midlothian location. Very poor communication and follow up…good luck getting anyone to respond to voicemail (if you are even able to leave one) or emails. Subpar rental car offered with promise of an upgrade when available…which, of course, never happened. Ultimately, after a quick and easy drop-off, I had to drive back to the Midlothian location days later t... read more

Danny Sparks's profile image
Danny Sparks 
3 weeks ago

I had a great experience with Hertz in Midlothian and wanted to recognize the outstanding customer service provided by Chrystal and Keandra. When I arrived, the location was extremely busy with a large overflow of customers, yet both of them remained professional, patient, and courteous throughout the entire process. It was clear they were working hard to take care of everyone while keeping things moving as efficiently as possible. A piece of advice for future customers: pack your patience. This location stays busy for a rea... read more

Tanya Brinson's profile image
Tanya Brinson 
3 weeks ago

Bri at the Chesterfield location made my rental experience easy. Very professional, friendly and efficient. 

Candy Baker's profile image
Candy Baker 
a month ago

Went to pick up my car they said they had and they were having computer issues. They told me they would call and email me when it was back up. I didn't hear from them and called them the next day and could not reach anyone. I'm without a rental now. 

Bradley Paul's profile image
Bradley Paul 
a month ago

Frequently asked questions about Hertz Car Rental

How is Hertz Car Rental rated?

Hertz Car Rental has a 2.5 star rating with 297 reviews. 

When is Hertz Car Rental open?

Hertz Car Rental is closed now. It will open tomorrow at 8:00 a.m. 

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